Description

MBR Account Manager Job Description

We are looking for an individual with outstanding people and organizational skills to manage our ongoing business relationships with new and existing customers. Responsibilities will include entering customer orders and forecast on a weekly basis, managing all customer open orders, resolving issues, utilizing Sales Force to track business opportunities, and facilitating customer requests. The candidate must be comfortable working independently as well as part of a team. The MBR Account Manager will work to build and maintain a win-win relationship with customer contacts through both phone and email correspondence and help solve day-to-day issues. We are looking for someone who can thrive in a small company atmosphere that values efficiency and detailed work.

Responsibilities:

· Independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements

· Manage incoming customer calls and emails regarding pricing and availability, Emergency Order Entry, Backorder Status, and Tracking/Shipping information to achieve first call resolution

· Initiate and expedite production with Supply Chain team based on customer requirements

· Develop new prospects and interact with existing customers to increase sales of Ebco products and services

· Develop relationships with key accounts and foster additional growth opportunities

· Develop, qualify, and drive leads through the sales pipeline

· Maintain a high level of customer satisfaction

Requirements

Qualifications

· 2-5 years of relevant work experience, preferably with a focus on customer service

· Bachelor’s degree, preferred

· Outstanding Interpersonal Skills

· Strong Written and Verbal Skills Required

· Strong problem-solving skills

· Self-starter with attention to detail and organizational skills

· Capable of Forming and Maintaining Relationships with Customers

· Proficiency in Microsoft Office Suite and strong knowledge of Excel

· Knowledge of Microsoft Great Plains software, preferred

· Strong Understanding of Global Supply Chain, including ocean and air shipments

Benefits

· 16 days of vacation 1 day/year of service 

· Medical and Dental 

· Company provided clothing

· Flexible work schedule

· 401(k) matching

· Paid ongoing training

· Dependent Scholarship Program 

· Monthly massage therapy

· Subsidized gym membership

· Social events (summer BBQ’s, sporting events, etc.)