Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.About the role:The IT Desktop Technician’s primary responsibilities will be to triage all support requests, resolve issues as possible, and escalate issues as needed. You’ll get the chance to flex your technical muscles daily by providing awesome customer support to our employees. You use your can-do leadership and multitasking skills to drive projects to completion. Your love of helping others and whistle-while-you-work attitude brings smiles to others. You will be responsible for delivering and completing assigned projects, providing employee support whether it be for Mac, imaging, desk setups, training or general assistance.We are looking for someone experienced and confident to own IT support and help us scale as the business grows. The ability to deliver world class customer service and communication is key to success in this position. Additionally, we are an Apple environment so we are looking for someone who can comfortably live and breathe in the Mac world.What you will do:o Mac desktop support for OS, software and hardwareo New Hire Setup and Supporto General employee training and supporto Manage ticket queueo Google Apps supporto Printer supporto MDM Troubleshooting o Office network support and troubleshootingAbout you: o 2-3 years Desktop Support experienceo Basic understanding of networking for troubleshooting problemso Expertise in supporting current releases of OS Xo Excellent communication skills Problem analysis and resolution skills o Ability to show initiative to take on assignments of a more advanced nature o Experience with the following technologies: Google Apps, Meraki MDM, Wifi, and PFSenseo Highly motivated with a positive attitudeo Ability to work independently and within a team environmento Ability to prioritize and address multiple tasks in a dynamic work environmento Ability to meet deadlines and manage stress effectively in high-pressure situationso Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audienceo Strong sense of discretion and confidentiality requiredWhat We Offer:o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo 401(k) matcho Monthly work from home stipend of $100 neto Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per dayData Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."To be considered for this position, you must be authorized and based in the United States.