Description

The Admissions Specialist is responsible for answering and directing telephone calls, greeting members, obtaining and completing initial member paperwork, checking enrollment & funding status in multiple databases, scheduling transportation and clinical appointments, helping with ongoing audits and providing support to the Office Manager and clinical staff.

Easterseals Blake Foundation is committed to the safety and well-being of our employees, our members, and the communities we serve. As such, we require all employees to be fully vaccinated from the COVID-19 virus. Proof of full vaccination status is required prior to the start of employment. Medical or religious waivers may be requested.

Essential Duties and Responsibilities:

• Must be able to establish rapport with members and persons presenting to ESBF
• Must be able to conduct the initial screening and triage of member service requests within the required timeframes
• Must be able to maintain communication with Clinic Office Manager and clinical staff to facilitate member care
• Provides quality customer service
• Ensures completion and accuracy of intake packet and benefits status
• Notifies clinical personnel of emergent clinical or medical needs of persons presenting at ESBF
• Provides timely notification to other departments to ensure members are assessed within required time frames
• Responsible for scheduling appointments
• Calls members to remind them of their scheduled appointments
• Arranging transportation for members as needed
• Adheres to all agency policies, procedures, and protocols
• Collects data required for documentation to ensure the delivery of prompt member services including benefit lookups, chart lookups, enrollment status and reviewing paperwork for completeness
• Must be flexible to cover all business hours: 7am to 7pm some days and potentially Saturday morning
• Any other duties as assigned

Requirements

• High school diploma or GED is required.
• 1 -2 years experience in a customer service or behavioral health setting preferred.
• Must be at least 21 years of age and able to obtain a Fingerprint Clearance Card
• Valid, unrestricted Arizona driver’s license and the willingness to use personal vehicle in the course of employment. Must meet minimum requirements of agency insurance carrier.
• Proof of COVID-19 vaccination required and willingness to obtain future boosters if required by employer. Accommodation available.
• Spanish speaking preferred
• Must be able to utilize Personal Protective Equipment (PPE), such as face mask, gown, goggles and gloves, for any amount of time necessary to provide a physical barrier to protect the employee and others.

Easterseals Blake Foundation is an EEO/AA/Vet/Disabled Employer