About Earnin:

Earnin is a community-supported financial platform with a suite of tools that let people take control of their financial future. Earnin started out by solving one of the greatest – and least discussed – inequities in the American financial system: the practice of employers paying workers bi-weekly. Earnin's core product, Cash Out, allows people to access the pay they've already earned. There are no loans or hidden costs. People pay what they choose. Other products include: Balance Shield, which helps prevent overdrafts, a financial calendar that helps people budget and schedule payments, and Tip Yourself - a revolutionary free social savings app.

Funding: Series C, current funding partners include Andreessen Horowitz, DST, Matrix Partners, Ribbit Capital, Felicis Ventures and March Capital. 

Join us and help build a new financial system focused on fairness and people’s needs.

You can help make a difference!

Position Summary:

We are looking for a technically confident, passionate and curious point of contact, to resolve technical issues and be our internal escalation engineer. In this role, you will be shielding our development teams from escalations by reviewing and resolving impacts, with a focus on productization of solutions rather than mitigating edge cases. This in turn can lead to greater productivity within the engineering teams.

This is a remote position.

What You'll Do:

• Shield development teams from escalations by reviewing & resolving impacts, with a focus on productization of solutions rather than mitigating edge cases.
• Collaborate cross-functionally with CX, Product, and Engineering teams to resolve external and internal product issues
• Prioritize escalated issues by leveraging data to estimate potential and real impact scope
• Serve as a point of escalation for CX to backend and mobile teams
• Develop long-term resolution of technical issues with internal tooling and products through investigation, documentation, and escalation
• Identify root cause, develop, and build solutions to escalated bugs or issues. Document resolutions and/or mitigation procedures for escalated issues
• Document and communicate tooling changes or updates to key stakeholders
• Create insightful reporting for data analysis, tracking, and product questions
• Provide directional feedback to Engineering and Product teams supporting initiative prioritization
• Create and improve escalation procedures between CX and Engineering teams
• Lead in critical incidents and outage situations, working with Engineering, CX, Site Reliability and other teams to drive resolution. Document scenarios for post-mortems and work cross-functionally to resolve and prevent outages

What We're Looking For: