About Earnin:

Earnin is a community-supported financial platform with a suite of tools that let people take control of their financial future. Earnin started out by solving one of the greatest – and least discussed – inequities in the American financial system: the practice of employers paying workers bi-weekly. Earnin's core product, Cash Out, allows people to access the pay they've already earned. There are no loans or hidden costs. People pay what they choose. Other products include: Balance Shield, which helps prevent overdrafts, a financial calendar that helps people budget and schedule payments, and Tip Yourself - a revolutionary free social savings app.

Funding: Series C, current funding partners include Andreessen Horowitz, DST, Matrix Partners, Ribbit Capital, Felicis Ventures and March Capital. 

Join us and help build a new financial system focused on fairness and people’s needs.

You can help make a difference!

Position Summary:

We’re looking for a sharp and motivated individual with the ability to develop and deliver a phenomenal training curriculum to join our Experience Team. You’re a learning and development pro with an entrepreneurial spirit and ownership mentality who thrives in an ever-changing environment and is constantly looking for ways to make improvements. This is a rare and exciting opportunity to help build the foundation for future training programs in a company that is leading the charge in car sharing worldwide. Find your drive with us.

Reporting to the Head of Education and Quality, you’ll partner with our department managers to design highly engaging, interactive training modules that enable their customer support agents and internal professional team members to perform their duties confidently and efficiently. You’re the kind of person who loves figuring out how to make a gnarly process seem simple and easy to learn. You possess Earnin’s values; Thinking Like an Owner, Speed, Impact, Outstanding People, Curious Truth Seeking, Multi-Level Thinking. If you are an experienced instructional designer with learner journey mapping experience, and you’re passionate about creating learner-centered online training, we want to hear from you!

This is a remote position.

What You'll Do:

• Become a Earnin product/policy/process expert 
• Update and create training materials to reflect latest policy, process, and product changes
• Help with the administration of our LMS
• Design, develop, and update training materials for an online blended learning approach 
• Partner with department managers to align training materials with support articles, and with latest policy, process, and/or product changes
• Collaborate with outsourced trainers to design and/or update online and ILT trainings for new and tenured agents
• Collaborate with peer Training Specialists; give and receive constructive feedback
• Help the training team grow and scale by evaluating new approaches to how we work
• Analyze the effectiveness of trainings and help drive impactful changes to processes and/or training materials
• Occasionally facilitate in-person and/or remote trainings for internal and outsourced teams

What We're Looking For:

• At least 3 years of instructional design experience building interactive trainings for both online and ILT formats
• Experience with online learning tools, such as Lessonly, Articulate360 and Camtasia, strongly preferred
• At least one year of experience delivering trainings (preferably for a Customer Support role, but not mandatory), workshops, and/or courses
• Exceptional time management with proven ability to deliver quality materials against tight deadlines
• Unflappable calm in the face of frequent changes to requests, deadlines, and priorities 
• Team player who can communicate and collaborate effectively with others; provide compassionate, constructive feedback to colleagues; pitch in and proactively help colleagues whenever possible
• Strong visual design skills with a passion for creating great learning experiences
• Excellent written and verbal communication skills
• Self-motivated with the ability to work independently
• Able and willing to travel to training events if needed