Come build the next-gen fintech at Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms. From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started. With a new, state-of-the-art HQ opening next year in Scottsdale, AZ – plus growing presences in San Francisco and Chicago – we’re entering our next big chapter. Make your mark on what’s next in fintech with Zelle®. Overall Purpose This position designs and executes the installation of hardware and software, providing technical leadership and hands on support for internal systems. The position will lead the engineering and administration of cloud and physical infrastructure. The optimization of systems configuration, monitoring, and performance, will be required. This position will provide technical leadership, oversight, standardization, and validation of systems and application architecture. The individual will also ensure management receives data necessary to make strategic and tactical decisions. Essential Functions Oversee all aspects of infrastructure integration including configuration of new and existing systems on multiple platforms, security, operating system administration, software installation, and maintenance and upgrades. Lead the integration of the Systems Administration team through an ongoing evolution and improvement, through tighter integration and collaboration. Lead enterprise automation efforts that will be implemented via Chef Automation. Act as a leader in an “infrastructure as code” migration Recommend system development tasks to include design, integration and formal testing. Create and maintain policies and technical documentation to ensure efficient planning and execution. Design, create and maintain comprehensive documentation of best practices for all implemented system configurations. Represent the Systems Group in Technology Review Boards ensuring that best practices and consistent methodologies are considered. Recommend and implement changes to existing hardware and operating system infrastructure including patches, users, file systems and kernel parameters. Diagnose and resolve hardware related server problems (failed disks, network cards, CPU, memory, etc.) and act as escalation point to troubleshoot hardware and operating system problems and suggest possible performance tuning. Work with database and application teams to gather requirements for new projects and expansion to existing applications. Provide software evaluation support. Work closely with other technical team members and departments to recommend solutions and resolve priority issues in timely manner. Seek out and implement new technologies to continually simplify the environment while improving security and performance. Reduce overall administrative costs by leveraging open source solutions and other innovative ideas. Interact with multiple internal customers and external vendors and partners to provide quality customer service. Participate in 24x7 on-call rotation and act as escalation point for other Systems personnel. Support the company’s commitment to protect the integrity and confidentiality of systems and data. For Kubernetes Focus Only: Design/Implement container orchestration platform in a hybrid cloud environment. Ensure that container orchestration platform is regularly maintained and released to production without downtime. Minimum Qualifications Education or experience equivalent to a Bachelor’s degree in computer science or engineering Minimum 7 years work experience in a medium to large scale enterprise. Depending on the focus area will need to have extensive knowledge of one or more of the following disciplines: Bash scripting and Ruby development experience Installing, configuring and operating software packages in both Windows and Linux environments, including Web applications, Tomcat, Apache, SSL, Certificates Server configuration, NFS Configuration, LDAP configuration and performance tuning Network troubleshooting (e.g. TCP/IP, DNS, server ports, switches/routers, firewalls) Analysis and diagnosis of large-scale infrastructure for networking and I/O bottlenecks Designing and implementing security solutions inside and across secure networks NAS disk architecture, SAN or iSCSI storage Hands-on Chef Experience (able to write custom cookbooks) Linux Systems Administration (medium-large scale systems) Experience in building and supporting infrastructure as Code Automation – Building, testing, & deploying on Linux and Windows operating systems using industry standard tools. (Bamboo, Cucumber, Jenkins, etc). Familiar with source control management and how they are used in delivery (Git/BitBucket/SVN) Experienced with security and encryption protocols. Comfort with facilitating collaboration, open communication and reaching across functional borders Ability to work and multi-task in a fast paced environment. Excellent oral and written communication and interpersonal skills High level of customer responsiveness, excellent documentation and communication skills and attention to detail Preferred Qualifications Hadoop Docker Agile or other SDLC experience Container technologies e.g. Docker Container orchestration e.g. Kubernetes, Swarm Additional related education and/or experience preferred The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. Some of the Ways We Keep You Healthy & Happy All the benefits you expect… Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. Income Protection – Life & Disability Insurance options ensuring financial coverage for you and your family. 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility. Work Life Management – Generous and flexible paid time off benefits for when you’ll need to take some time away from work to care for yourself or a loved one. Health & Wellness Program – An award-winning program designed to take a personalized, interactive approach to empower you to live your healthiest life. Employee Assistance Program – Resources and tools to help you and your family find a solution to whatever life throws at you. And some you might not… Tuition Benefits Program Dependent Scholarship Program Employee Referral Bonus Legal Services & Credit Counseling Pet Insurance Charitable Giving Matching Program Employee Resource Groups All full-time, regular Early Warning employees (as defined in company policy and based on state laws and regulations) are eligible for the benefits. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.