Description

Responsible for coordinating all departments, warehouse, and delivery in conjunction with Delivery & Installations (D&I) Manager. Responsible for assisting, coordinating, and executing the processes for all category installations. Support staff and install teams for client satisfaction. Responsible for workflows, inventories and assisting D&I Manager as needed. Work closely with D&I Manager to ensure the day-to-day store activities function smoothly. Execute workflows for effective performance. Provide assistance for retail customer assistance, stocking merchandise, and keeping customer facing area neat and orderly in retail area.

SUPPORT/COORDINATION:

• Coordinate project installations with sales representative, installation crew and client
• Prepare Installer Packets and follow up on execution, if needed
• Coordinate with Vendors on Reorders, Warranties, Damaged product etc.
• Provide top notch customer service and communication as it relates to supporting sales team
• Review Acknowledgements within 2 days for accuracies with original orders/Review with Sales
• Track workflow for sales team and present next steps
• Track and enter customer billing/credits
• Track vendor credits
• Partner in a team approach with sales, management, and manufacturers to satisfy customers’ needs
• Lead weekly install/customer status meetings
• Coordinate all installs between Fremont and Omaha

WAREHOUSE:

• Check-in freight ordered in a timely an accurate manner, as needed
• Look up information needed to return merchandise to specified vendors
• Fill out appropriate forms for credit on returns
• Ensure all back orders are pulled accurately from shipments.
• Enter freight received into the computer and flush the back-order tickets.
• Bill all freight shipments to the other store locations the day of delivery.
• Complete transfer requests to other store locations as necessary
• Provide effective space management.

INSIDE SALES:

• Assist, follow up and sell to instore customers
• Hand off customers to territory rep as appropriate
• Assist in floor displays merchandising, ordering, demos, and inventory as necessary

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

• High School or equivalent
• College courses desirable
• 2 years of customer service experience
• Scheduling experience desired
• Furniture warranty work helpful
• 6 months office experience preferred
• Shipping/receiving experience helpful

• Excellent verbal and written communication skills
• Keyboarding skills
• Excellent customer relations skills
• Accuracy skills
• Strong problem-solving skills
• Solid computer software (i.e. Word, Excel, PowerPoint)
• Ability to lift 50-75 pounds repeatedly during the workday
• Ability to lift heavier objects with cart and/or assistance
• Ability to assist with loading and transporting products within warehouse area