Under the direction of the Customer Service Supervisor, the Call Center Customer Service Representative is the primary customer interface for the E-ZPass MD and Pay-By-Plate MD program. Their responsibility includes ensuring E-ZPass MD and Pay-By Plate MD customer accounts service requirements are protected and accounted for in accordance with TransCore and MDTA standards of performance. Please note: This is not a remote position.

• Provide exceptional customer service and handling of all customer issues.
• Perform account maintenance, including account changes, transponder changes, recertification, additional tag requests, replenishments, adjustments, and statement requests.
• Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
• Process special accounts including Resident, Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
• Contact customers for additional account information.
• Meet MDTA standards and deadlines.
• Perform other duties as directed by TransCore management and supervisory staff.

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

COVID-19 considerations:
We follow CDC guidelines regarding quarantine and masking protocols.

Ability to commute/relocate:

• Union, NJ 07083: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location