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CSR - Customer Service Representative (Call Center)

E-Zpass Md/Transcore Still Pond, MD
$38k-47k (estimate)
Contractor | Full Time 2 Months Ago

Premium pay for Bilingual Candidates

Under the direction of the Customer Service Supervisor, the Call Center CSR is the primary customer interface for the E-ZPass MD and Pay-By-Plate MD program. This responsibility includes customer accounts service requirements are protected and accounted for in accordance with TransCore and MDTA standards of performance.

  • Provide exceptional customer service and handling of all customer issues.
  • Perform account maintenance, including account changes, transponder changes, recertification, additional tag requests, replenishments, adjustments, and statement requests.
  • Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
  • Process special accounts including Resident, Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
  • Contact customers for additional account information.
  • Meet MDTA standards and deadlines.
  • Perform other duties as directed by TransCore management and supervisory staff.

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Job Types: Full-time, Contract

Pay: $16.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
Masks are required if associates are unvaccinated.

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 1 year (Required)

Work Location: One location

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E Zpass Md Transcore
Full Time
$38k-48k (estimate)
2 Weeks Ago

The job skills required for CSR - Customer Service Representative (Call Center) include Customer Service, Call center, CSR, Life insurance, customer contact, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR - Customer Service Representative (Call Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR - Customer Service Representative (Call Center). Select any job title you are interested in and start to search job requirements.

Customer Service

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customer contact

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The following is the career advancement route for CSR - Customer Service Representative (Call Center) positions, which can be used as a reference in future career path planning. As a CSR - Customer Service Representative (Call Center), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR - Customer Service Representative (Call Center). You can explore the career advancement for a CSR - Customer Service Representative (Call Center) below and select your interested title to get hiring information.

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