CSR - Customer Service Representative (Call Center)

Premium pay for Bilingual Candidates

Under the direction of the Customer Service Supervisor, the Call Center CSR is the primary customer interface for the E-ZPass MD and Pay-By-Plate MD program. This responsibility includes customer accounts service requirements are protected and accounted for in accordance with TransCore and MDTA standards of performance.

• Provide exceptional customer service and handling of all customer issues.
• Perform account maintenance, including account changes, transponder changes, recertification, additional tag requests, replenishments, adjustments, and statement requests.
• Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
• Process special accounts including Resident, Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
• Contact customers for additional account information.
• Meet MDTA standards and deadlines.
• Perform other duties as directed by TransCore management and supervisory staff.

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Job Types: Full-time, Contract

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Masks are required if associates are unvaccinated.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location