Position Summary

Responsible for managing all aspects of Lounge, Banquet Beverage, and Floor Beverage operations, ensuring services and offerings are commensurate with guests’ expectations while consistently enforcing the established service standards.

Essential Functions

• Manages the daily operations and administrative responsibilities of all Chinook Winds Beverage operations.
• Works in conjunction with the Banquet Manager in the development, implementation, and maintenance of Beverage policies and procedures. 
• Attends meetings related to Beverage operations to ensure compliance with Chinook Winds policies, OLCC, NIGA, Tribal policies, State Compact, and Tribal gaming regulations.
• Ensures the execution of service expectations and core values. 
• Ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times. 
• Responsible for all long- and short-term planning and day to day operations of Chinook Winds Beverage programs.
• Responsible for the development and execution of the Beverage Department budget and MBOs.
• Develops, implements, and maintains all related service standards.
• Develops, implements, and evaluates goals, objectives, programs, promotions, budgets, policies and procedures for Beverage operations cost controls and reporting requirements.
• Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices and customer care are enforced. 
• Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
• Ensures the appropriate team member scheduling and staffing is sufficient.
• Completes, monitors, and develops staff through evaluation and development plans.
• Mentors, trains and develops staff as it relates to service and sales. 
• Trains employees in designated areas and monitors progress.
• Develops and maintains a teamwork environment.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Develops, implements, and monitors programs that ensure a safe, clean facility and work environment that is in compliance with all appropriate regulations.
• Keeps current on trends within the hospitality, convention, restaurant, vacation and travel industries. 
• All other duties as assigned

Position Qualifications

Competency Statements

Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. 

Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.

Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth. 

Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. 

Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully 

Education

High School Diploma or GED

AA or BA in Hospitality preferred

Experience

Five years Management experience in the Gaming/Hospitality industry

Five years minimum experience in high-volume beverage operations.

Experience in Beverage inventory and tracking systems required.

Experience in dealing with Beer, Wine, and Liquor vendors required.

Computer Skills

Microsoft Office intermediate level to include Word, Excel, and Outlook 

Ability to troubleshoot, administer, and train others on POS system.

Certificates & Licenses

Valid Driver’s License

Must obtain a Siletz Tribal Gaming License

OLCC license

Must obtain a Food Handlers Permit within 30 days of employment

Must obtain VIP Permit within 30 days of employment

Other Requirements

Knowledge of regulations governing alcohol sales

Availability to work a variable schedule including evenings and weekends per business needs and demands

Professional business attire

Physical Demands

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5 hours/day.

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5 hours/day.

Constantly- Occupation requires this activity more than 66% of the time (5.5 hours/day.

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. 

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Employee Acknowledgement

I have reviewed the job description and was given the opportunity to question its contents.

Employee Signature: Date:

Approvals

Department Director: Date:

HR Director: Date:

General Manager: Date: