1 IT Field Services Technician (Level 1) Job in Country Club Hills, IL
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DYOPATH is Hiring an IT Field Services Technician (Level 1) Near Country Club Hills, IL
The help desk technician’s primary responsibility is to provide exceptional customer support while providing technical support by phone, email, and onsite for our customers.
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions.At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
- Manage the day-to-day functions of using technology including, but not limited to, network, e-mail, and various software systems
- Support of Macintosh (macOS and macOS server) and Windows (Desktop/Server) operating systems, iOS devices (iPads, iPods), Google Console, including knowledge for VMware
- Knowledge and Support of Workgroup Manager, Open Directory, Active Directory, and Google Console
- Installation of all new desktop computers, servers, and computer-related equipment (printers and other peripherals)
- Installation and troubleshooting use of interactive teaching solutions (boards & projectors)
- Repair and replace non-functioning computer equipment
- Create, maintain and update all required computer images
- Maintain and upgrade networking equipment as required
- Install and support of software and updates as necessary
- Maintaining software license compliance records
- Support telephone system issues as necessary and facilitating repair requests
- Maintain appropriate physical security and control on all computer assets
- Maintain inventory records of all equipment (purchases, placements, repairs and final dispositions)
- Maintain a working knowledge of all computer-related equipment in order to facilitate timely troubleshooting and repairs
- Performing other duties as assigned.
- Ability to deploy software using Network/Server/MDM based software installation
- Ability to read and communicate effectively with employees
- Ability to carry out instructions provided in either written, diagram or oral form
- Work involves walking, talking, hearing, using hands to handle, feel or operate objects or controls, and reaching with hands and arms
- Vision abilities required include close vision and the ability to adjust focus
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Associate's or Bachelor’s Degree in Computer Technology or related field
- Minimum two-year experience in computer hardware and software installation and maintenance desired
- This position requires the ability to establish effective working relationships with all levels of staff
Required to push, pull, lift, and/or carry up to 60 pounds
Typical office setting
Local travel (20%)
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Job Summary
Full Time
Wholesale
$48k-63k (estimate)
01/31/2023
11/01/2023
dyopath.com
CRESTWOOD, IL
100 - 200
1994
PAUL GRISDALE
$10M - $50M
Wholesale
Related Companies
About DYOPATH
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, ...the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service. The combined company has an enhanced scale and an even stronger position in the fast-growing MSP and MSSP (managed security service provider) marketplaces. We work with the single purpose of helping our clients combat the ongoing increase of cyber threats, the growth in more complex IT environments and the ever-increasing human capital shortages. No matter the industry, from education and energy to federal agencies, we are here to help our clients use the power of our business first approach, resulting in efficiency gains. DYOPATH has a US based Network Operations Center (NOC) and Service Desk. DYOPATH through its origins under Single Path and DYONYX, has been serving clients since 1996. We place emphasis on exceptional customer service, which has resulted in high client retention and long-term client relationships. We also have best-in-class client satisfaction scores that are consistently well above industry standards. DYOPATH'S belief in long-term relationships and our dedication to solving our clients biggest challenges remain the cornerstone of our 24-year longevity.
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The job skills required for IT Field Services Technician (Level 1) include Troubleshooting, Customer Service, Installation, Networking, Technical Support, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Field Services Technician (Level 1). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Field Services Technician (Level 1). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Field Services Technician (Level 1) positions, which can be used as a reference in future career path planning. As an IT Field Services Technician (Level 1), it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Field Services Technician (Level 1). You can explore the career advancement for an IT Field Services Technician (Level 1) below and select your interested title to get hiring information.
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