What are the responsibilities and job description for the Field Service Representative I position at DYOPATH?
Join our team as we reshape the landscape or IT Services Delivery.
Shift: 1st Shift
Position: Field Services Technician
Report to: Manager, Field Services
Job Summary:
The Field Service Technician is responsible for providing service and customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.
About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
Essential Duties:
The Field Service Technician will perform the following key functions:
- Manage the day-to-day functions of using technology including, but not limited to, network, e-mail, and various software systems
- Support of Macintosh (macOS and macOS server) and Windows (Desktop/Server) operating systems, iOS devices (iPads, iPods), Google Console, including knowledge for VMware
- Ability to deploy software using Network/Server/MDM based software installation
- Knowledge and Support of Workgroup Manager, Open Directory, Active Directory, and Google Console
- I Installation of all new desktop computers, assist with server installation, and computer-related equipment (printers and other peripherals) Installation and troubleshooting use of interactive teaching solutions (boards & projectors) Repair and replace non-functioning computer equipment
- Create, maintain and update all required computer images
- Assist with maintaining and upgrading networking equipment as required
- Install and support of software and updates as necessary
- Maintaining software license compliance records
- Support telephone system issues as necessary and facilitating repair requests
- Maintain appropriate physical security and control on all computer assets
- Maintain inventory records of all equipment (purchases, placements, repairs and final dispositions)
- Maintain a working knowledge of all computer-related equipment in order to facilitate timely troubleshooting and repairs
- Performing other duties as assigned.
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