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Technical Account Manager
Dynamic Yield New York City, NY
Full Time | IT Outsourcing & Consulting 9 Months Ago
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Dynamic Yield is Hiring a Technical Account Manager Near New York City, NY

About Our Technical Account Manager

Dynamic Yield is on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer. As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients. You’ll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.

Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.

The Task-at-Hand:

  • Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
  • Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
  • Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
  • Partner with the Engineering and Development teams to resolve customer issues
  • Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
  • Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
  • Contribute to the development of our implementation and support policies and procedures

Optimal Skills for Success:

  • 3 years of technical client-facing experience with specific focus in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
  • Familiarity with e-commerce specific terms and configuration is preferred
  • Comfortable with iOS and Android mobile platforms and their development tools
  • Able to read code and write code (especially JavaScript, HTML, CSS, - a must, Java - a plus)
  • BS in Computer Science or equivalent experience
  • Excellent time management and strong organization skills
  • Ability to maintain poise under stress, especially when resolving
  • Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
  • Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
  • Must thrive at working in a fast-paced environment
  • Ability to work in a team environment while working independently

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard and Dynamic Yield is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

06/30/2022

EXPIRATION DATE

10/04/2022

WEBSITE

dynamicyield.com

HEADQUARTERS

New York, NY

SIZE

200 - 500

INDUSTRY

IT Outsourcing & Consulting

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The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Account Manager job description and responsibilities

Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.

01/04/2022: Charlotte, NC

Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.

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Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.

01/24/2022: Burlington, VT

The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.

03/09/2022: Greensboro, NC

They provide reports to product developers and stakeholders product performance and track account metrics.

12/31/2021: Binghamton, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Account Manager jobs

Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.

02/03/2022: Anderson, IN

View more details on Technical Account Manager salaries across the United States.

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Extensive experience within a technical or account management area.

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Help drive team expertise and technical thought leadership.

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Proven ability to consult and be consulted on topics requiring product/technical expertise.

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Step 3: View the best colleges and universities for Technical Account Manager.

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