Rejuvenation Skin Lab is a vibrant medical spa dedicated to helping clients glow inside and out. We believe in creating an environment that feels like a mini-vacation and delivering world-class results that will make clients say “I’ll never go anywhere else for my skin!” We are expanding into a brand-new, bigger space and continuing to add to our team.

We’re looking for someone who is energized by helping clients better their lives, activated by being the staff coordinating magician, and is excited to grow with us. You’ll love working with our gracious staff, our inspiring office, and amazing clients!

You will thrive in this role if:

• You are delighted by people and look forward to getting to know our clients and ensuring they have an exceptional experience by paying attention to all the little details
• Organization flows naturally – the way you see life is color-coded, labeled, and categorized
• You pride yourself on being a lifelong learner. Learning new things stimulates you and you are able to catch on quickly to industry information and incorporate it into client conversations
• Multi-tasking is your middle name. You can manage many tasks and pieces of information at once and can match the particular pace of the office at hand depending on the day
• You anticipate the needs of our providers and our clients. You are the glue that holds it all together
• You naturally emulate respect and appreciation for your environment and colleagues
• Your warm personality shines through over the phone and people feel an instant connection to you
• You can pick up quickly on booking systems, ordering systems, social media, patient communication systems, charting, etc. and get a good rhythm going
• You are inspired to support the flow of business through targeted marketing efforts and enjoy a fun, creative outlet to bring in new patients and continue to engage current ones
• Hosting events and planning all the little pieces excites you
• Communication is your love language. You actively engage in transparent conversations with staff focused on the goal to always be understanding and evolution
• Being part of a team-dynamic and working towards goals together feels good to you

The impact you’ll make in this role:

We’re looking for a part-time to potentially full time Front Office Patient Coordinator/Administrative Assistant/ Business Development Co-Organizer to primarily perform three functions: the first is to assist providers with charting and preparation, while guiding the clients through an amazing experience. The second function is to directly assist in an administrative capacity within the office. The third is to assist in designing and carrying-out opportunities to grow the practice through events, partnership initiatives, and marketing efforts.

Interested parties should be highly customer service-oriented, gracious, hardworking, team-oriented, quick-on-their-feet problem solvers, cheerful, engaging, and confident communicators. They will also help ensure that the environment is clean, tidy, welcoming, and efficient. This position is accountable for the appropriate and efficient booking of appointments as well as all of the client paperwork and/or charts. The position requires the person to be knowledgeable and to communicate our brand of services and products at a high level. This position assists with daily operations such as administration, marketing, and scheduling.

Responsibilities:

• Prepare room and/or supplies for non-invasive procedures
• Prepare charts and documentation
• Follow up client phone calls post-treatment
• Front desk point person, answer phones, emails, communications
• Provide supervision if covering Saturdays and/or when management is not present
• Manage inbound leads, welcome new online bookers/communicators in a timely manner
• Participate in a consultative sales process of products, services, and treatments with customers
• Operate POS and book appointments accurately/efficiently utilizing Rejuvenation Skin Lab’s software
• Greet and guide clients through their process, ensuring a premium experience every day
• Mediate and resolve client issues or escalate as appropriate with outstanding outcomes
• Light Housekeeping: assist in keeping work area(s) tidy, waiting area/other client traffic areas/staff areas impeccable, restock consumables and maintain linens
• Order product, receive deliveries, stock inventory, manage inventory and report levels to owner/manager
• Process and ship online orders
• Delight clients, appear professional and put together at all times and maintain a positive work environment consistent with the Rejuvenation Skin Lab culture
• Assist owner with social, electronic, and traditional marketing campaigns
• Participate in setup and operation of occasional special client events
• Participate in initial service and retail product training as well as continuing education both at Rejuvenation Skin Lab or at locations requiring overnight and/or up to three hours of one-way travel paid for by Rejuvenation Skin Lab
• Develop local relationships with aligned business owners and support cross sales
• Capture and prepare social media content

Required Skills:

• Ability to multitask in a fast paced environment, with an understanding that details matter
• Ability to engage in a consultative sales process
• Ability to promote and leverage Rejuvenation Skin Lab’s marketing tools to grow the business
• Proficient with Microsoft and/or Google office software applications
• Professional appearance and demeanor while remaining warm and approachable
• General social media knowledge
• Response-oriented, rather than reactive

Required Experience:

• 3 years in-person customer-facing service is required. Bonus if you have experience in the medical spa industry, medical industry, or related beauty service field

Required License & Education:

• HS Diploma, Some college or college graduate preferred

Job Type: Part-time

Pay: $18- $20 per hour bonus structure

Benefits:

• 30% Employee discount
• Paid training and travel opportunities
• Free demoing med spa treatments and products; receive free and reduced-price treatments to be able to have experience and results
• A super supportive professional environment that prioritizes work/life balance, and personal growth
• Simple IRA matching after 1 year of employment
• Employee Incentive and Referral Programs

Schedule:

• Typically 20-30 hours a week, some flexibility on days/times; bonus if you have once a month Saturday availability

Work setting:

• In-person

Application Question(s):

• What is your ideal work environment and how do you contribute to the experience of it?

Due to a high level of interest, only candidates who follow instructions will be considered for an interview. Please provide a brief cover letter along with your resume discussing why you would be the right fit for this position and how you would support our mission statement. Within your letter, please include your available start date and typical weekly availability.

We look forward to connecting with you and seeing if you are the next member of our glowing team!

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Relocate:

• North Chesterfield, VA 23235: Relocate before starting work (Required)

Work Location: In person