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Operations Manager

Duraserv Franklin, TN
Full Time | Logistics Services 4 Months Ago


Are you a highly driven, accountable and career-focused team player with an optimistic outlook? Do you want to provide new and creative input to help the company grow?  


If So, Then We Want You!  




At DuraServ, we are one of the top distributors of commercial door and dock manufacturers. Therefore, we aspire to be the most trusted provider in the industry. Since opening the doors in 2001, our secret to sustaining continual growth has been our culture, which is focused on taking great care of every customer, treating employees well and with respect, and being “first and best” in all markets servicing our customers.  


Under minimal direction, the Operations Manager oversees the entire local Service Operation. The Operations Manager role is a hybrid role with much of the focus on the office.Other duties may include daily inspection and inventorying of Division Service Trucks, Oversea warehouse and equipment staging, and ordering stock parts. The Operations Manager is also responsible for growing the service department while following the company’s policies and procedures.

What you can expect to do

  • Primary Responsibilities (include but are not limited to):

    • Managing day-to-day operations of the service department.
    • Plan management and implement schedules to meet daily customer commitments and ensure that the plan is executed correctly
    • Review workload and manpower to meet customer commitments in a cost-effective manner
    • Ensure that projects are completed timely, below budget, and to the customer’s satisfaction
    • Oversight and management of subcontractors, including job site reviews, workmanship, punch list competition, and purchase orders
    • Daily inspection and inventorying of Division Service Trucks
    • Leading the service department’s growth
    • Reinforce the company’s policies and procedures
    • Ability to remain flexible and adjust promptly and effectively during change.
    • Ensure compliance with company policies and procedures
    • Drive ADVANCE Technician Training Program at the Division
    • Drive change in culture towards one of continuous improvement and employee engagement
    • Performs other duties as assigned


    Knowledge, Skills & Abilities:

    • Work requires reasonable judgment in applying and interpreting policy, procedures, or precedents to problems of well-defined nature.
    • Work requires personal contact with others outside the department to affect the final determination of problems of recurring but non-routine nature.
    • Demonstrated practical interpersonal skills to interact with all employees within the organization.
    • Demonstrated planning and problem-solving/investigative skills as required to research inquiries related to job responsibilities.

    Working Conditions:Wok incorporates a mixture of office and some fieldwork. Therefore, this position is classified as essential and those employed are expected to report to work in all conditions unless otherwise directed.

Skills we are seeking

  • High School graduation or equivalent is required, Bachelor’s degree is preferred. Prior experience in the dock and door industry is preferred. Complete a fit for duty and a DOT before the start date. You will be required to attain your forklift and scissor lift certifications within 30 days and complete and earn your OSHA 30 certification training within 60 days of your effective date. Previous experience in manufacturing, distribution, and service industries is helpful.

    Established computer skills and familiarity with Microsoft Windows and Microsoft Office (Excel, Word, and Teams) preferred.


    • Customer Service Oriented
    • Demonstrated leadership experience and capabilities
    • Be accessible to customers and co-workers
    • Be accountable to yourself and the company for your performance
    • Be positive and enthusiastic
    • Be a team player, hustle, and have a great attitude
    • Practical oral and written communication skills
    • Active listening skills
    • Ability to assess and evaluate situations effectively
    • Ability to identify critical issues quickly and accurately
    • Attention to detail


  • Continuous training and development program 
  • We offer a full benefits package including medical, dental, vision, supplement insurance plans and a 401K with company match
  • The company benefits include life insurance, short and long-term disability 
  • My Personal Health Assistant program for a healthier you 
  • We partnered with companies and have discounts for our employees  

Equal is Greater

At DuraServ, Diversity, Equity and Inclusion are more than just words for us. Our diverse and inclusive teams have a positive impact on our employees, customers and community stakeholders from every background.


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Equal Opportunity is the law, and DuraServ is proud to be an equal opportunity workplace.




Carrollton, TX


100 - 200


Logistics Services

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