GREAT PAY AND COMPETITIVE BENEFITS!

Boston Coffee LLC. & Disney Coffee LLC. is looking for an EXPERIENCED Multi-Unit Leader/District Manager to add to our growing family.

We are looking for an experienced Multi-Unit Leader, to oversee 6-7 locations.

Areas Include: Fayetteville, Peachtree City, Fairburn, Griffin, Hampton, Stockbridge, Newnan, and McDonough.

YOU MUST HAVE MULTI-UNIT LEADERSHIP RESTAURANT EXPERIENCE TO APPLY!

Summary:

A Multi-Unit Leader is responsible for leading the overall operations of multiple Dunkin Donuts including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Responsibilities Include:

Team Environment

Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development.

Ensure appropriate training tools are utilized.

Operational Excellence

Create and maintain a people first culture in the restaurant.

Monitor, follow up and report training progress.

Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws.

Ensure Brand standards, recipes and systems are executed.

Lead team meetings to communicate relevant operations information.

Profitability

Identify and support systems to control costs and maintain budgets.

Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs.

Support sales goals by developing action plans for seasonal forecasting.

Ensure tools and systems are in place to roll out new products, systems and processes.

Skills/Qualifications

Associates degree in related field or equivalent in education and experience.

Microsoft Office proficiency.

Facilitation and presentation skills.

Written and verbal communication skills.

Competencies / Guest Focus

Understands and exceeds guest expectations, needs and requirements.

Develops and maintains guest relationships.

Displays a sense of urgency with guests.

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through.

Resolves guest concerns by following Brand recommended guest recovery process.

Passion for Results

Sets and maintains high standards for self and others, acts as a role model.

Consistently meets or exceeds goals.

Contributes to the overall team performance; understands how his/her role relates to others.

Sets, prioritizes and maintains focus on important activities.

Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results.

Problem Solving and Decision Making

Identifies and resolves issues and problems.

Uses information at hand to make decisions and solve problems; includes others when necessary.

Identifies root cause of a problem and implements a solution to prevent from recurring.

Empowers others to make decisions and resolve issues.

Interpersonal Relationships & Influence

Develops and maintains relationships with team.

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments.

Encourages collaboration and teamwork.

Leads others; negotiates and takes effective action.

Building Effective Teams

Identifies and communicates team goals.

Monitors progress, measures results and holds others accountable.

Creates strong morale and engagement within the team.

Accepts responsibilities for personal and team commitments.

Recognizes and rewards employees strengths, accomplishments and development.

Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources.

Conflict Management

Seeks to understand conflict through active listening.

Recognizes conflicts as an opportunity to learn and improve.

Resolves situations using facts involved, ensuring consistency with policies and procedures.

Escalates issues as appropriate.

Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills.

Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly.

Provides challenging assignments for the purpose of developing others.

Uses coaching and feedback opportunities to improve performance.

Identifies training needs and supports resources for development opportunities.

Leading with Vision

Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization.

Drives a clear vision or sense of purpose and clearly communicates to the team.

Links mission, vision, values, goals and strategies to everyday work.

Strategic Thinking

Sees where current trends will lead, and how they may influence the organizations direction.

Translates the vision for a program into clear strategies.

Thinks in strategic terms and is able to make the connection across functional teams.

Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential. We offer a competitive base salary and attractive bonus plan.

• Affordable Health Insurance plans to choose from including Vision and Dental.
• Salary is determined by experience level and number of stores you are overseeing.
• 401k matching program.
• Paid Vacation Days.
• Auto Allowance.
• Phone Allowance.
• Competitive monthly bonus program.

• We offer a monthly bonus program based upon customer satisfaction, speed of service, food, paper and labor costs.

We are a FUN, Fast Paced, and Family Orientated company. If you think you have what it takes, please send a resume and short description of your experience. We want to hear from you!

PLEASE NOTE: WE ARE LOOKING FOR EXPERIENCED MULTI UNIT, AREA MANAGERS OR DISTRICT MANAGERS AT THIS TIME. Please do not apply if you do not have the experience.

You are applying for work with a franchisee of Dunkin Donuts not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.