Description

CUSTOMER SERVICE REPRESENTATIVE

Sunbury, OH

Description

Duncan Oil company is a family-owned business located in southwest Ohio. Duncan strives to create an atmosphere that fosters team chemistry as well as personal growth. There is nothing we love more than being able to reward our hardest-working employees with promotions whenever we can. We offer a competitive compensation package to employees to include competitive pay, medical insurance with prescription drug coverage, dental, and vision coverage, 401(k), disability benefits, life insurance, paid holiday, and PTO time to full-time employees. We are an equal opportunity employer and employment is contingent upon the completion of a successful background check. 

The Customer Service Representative’s primary responsibility is to answer incoming customer service calls and to provide an exceptional customer experience to our customers in a fast-paced environment. 

Essential Responsibilities:

• Manage Incoming customer phone calls specifically fulfilling their needs

• use sales dialogue to promote company products and services

• Generate propane and diesel fuel deliveries

• Manage various types of credit inquiries

• Process customer payments

• Generate invoices from customers' prior day deliveries.

• Use predetermined pricing schedules for various customers.

• Learn and understand the various products we sell and invoicing structure.

• Filing.

• Credit collections-Proactively call on past due accounts.

Daily Responsibilities:

• Coordinate commercial and residential new tank set service and delivery.

• Create new customer information detailing delivery and contact information

• Complete tank loan information sheet including proactively acquiring customer signatures.

• Prepare product delivery bill of lading for scheduled delivery.

• Record all new customer information.

• Successful new tank sets will be appropriately applied to the customer equipment loan in the computer.

• Tank returns will be deleted from the customer equipment loan in the computer. 

Requirements

• Minimum one-year experience in a Customer Service role dealing directly with customers and internal departments

• Must be detail-oriented, with the ability to multi-task, prioritize and respond to high-volume incoming orders and inquiries promptly and with accuracy

• Strong verbal and written communication skills to effectively interact with customers and co-workers 

• Professional, team-oriented, pleasant attitude with a strong desire to provide quality service and achieve customer satisfaction