The Field Service Technician I will provide technical support for onsite customers across various Point of Sale (POS) platforms and is accountable for a specific territory and customers by providing industry leading service. This position will also be responsible for maintaining the DUMAC vehicle and local inventory levels. Additionally, this position requires after hours and weekend work flexibility.

Essential Functions

• Perform diagnostics down to the root cause component
• Repair and replace PC components and peripherals
• Communicate with customers prioritizing service and expectations
• Troubleshoot and repair computer equipment and networks in a POS environment
• Dedicated commitment to customer satisfaction
• Effectively prioritize and complete service calls in designated area
• Accurately complete required paperwork and documentation for all work completed
• Combine speed and accuracy in completing tasks including credit card reconciliation, call handling, inventory, vehicle maintenance, returning equipment, and other technician duties as assigned
• Active member in the on-call rotation, working to becoming primary on call resource
• Learn proper customer communication techniques
• Learn processes and procedures to ship and receive equipment and parts to/from remote technicians and offices
• Demonstrate proper attitude, availability, punctuality, and attendance

Required Qualifications

• High School diploma and/or experience in a computer/technical position
• Basic understanding of the elements, functions, and inter-dependence of all parts of a POS system
• Excellent written and verbal communication skills as well as interpersonal skills
• Possess the accountability and personal responsibility to own and drive results
• Ability to work independently and part of a team environment
• Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint

Desired/Preferred Qualifications

• Possess excellent problem-solving and analytical skills
• Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills

Supervisory Responsibility

• No

Travel and Availability to Work

• Ability to drive
• Ability to travel as needed up to 75%

Work Environment | Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.

Physical Environment | Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Walking, bending, lifting, repetitive motion
• Use of hand tools and test equipment
• Occasionally lift up to 50 lbs.
• Ability to climb ladders

Other Duties/Changes | This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by DUMAC.

EEO Statement | DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• On call
• Weekend availability

Work setting:

• Office

Willingness to travel:

• 75% (Preferred)

Work Location: On the road