This is a Full-Time Hourly Supervisory Position

Purpose of Position

The Duluth Trading Company Sales Manager ensures each member of the store team delivers the Duluth Brand experience daily. The Sales Manager is a key contributor in achieving KPIs through proper hiring, staff development, merchandise presentation, operational excellence, inventory controls, and loss prevention.

What You’ll Love:

• Being a part of an innovation-driven organization that is growing fast, and taking care of business through catalog, web, and retail stores.
• Working on a team that makes retail workwear for customers who are smart, straight-talking folks who do everything from pounding nails to shoeing horses and pitching bales.
• POKING AVERAGE IN THE EYE!

What You'll Do:

• Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Lead team to do the same.
• Personally demonstrate a high level of service and engagement and sets expectations for the team.
• Manage floor coverage to engage the customer and drive Duluth experience.
• Ensure that customer profile information is accurately recorded.
• Respond proactively and provide positive resolutions to customer concerns. Be empowered to make decisions.
• Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready.
• Effectively set up sales and promotions with proper signing and communication
• Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
• Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Provide clear and consistent feedback to employees on a regular basis.
• Adhere to all Company guidelines, policies, and programs and set a positive example.
• Understand, execute, and train all cash handling and reporting functions
• Process all register functions and ensure they are followed in the store.
• Ensure store is secured; respond to any alarms as directed.
• Ensure the safety of employees and customers. Communicate concerns to the Store Manager or an Assistant Store Manager.
• Perform other duties as directed.

What We're Looking For:

• High school diploma or equivalent. Associate’s or Bachelor’s degree with a focus in Business Administration and /or Merchandising preferred.
• Three years of retail experience with a minimum of one year of management experience. Retail Management preferred.
• Able to adapt in a growing and changing environment.
• Able to motivate, lead and influence others.
• Confidence in problem-solving and decision-making.
• Exhibits a high level of integrity and trust.
• Excellent communication skills.
• Collaborates and functions as part of a team.
• Ability to work a flexible shift including nights and weekends.
• Full-time Sales Manager must have full availability.

Environmental Factors:

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching and bending and twisting – below the waist and above shoulders.
• Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
• Ability to climb ladders, reach and bend.
• Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
• Able to use common tools such as hammer, screwdriver, and wrench for floor sets.
• Use of a computer up to 60 % of the time throughout the day.

Who We Are:

We are a “no bull” brand that started in 1989 and we provide apparel and other gear for hardworking men and women. Favorites such as our Ballroom® Jeans featuring “crouch without the ouch," Buck Naked™ Underwear, and our Longtail T® Shirts that hide “plumber’s butt” reflect our attitude.
The heart of Duluth Trading’s success is creating one-of-a-kind men’s and women’s clothing, innovative tools, and ingenious gadgets while being humorous storytellers. The talented people we seek want to be proud of where they work, have a commitment to do things better, and be part of a retail, web, and catalog apparel company that knows where it’s going.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.