Overview

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

The responsibility of this position is for designing, implementing and supporting the infrastructure to support the business objectives of the company. This position will ensure maximum availability, reliability, and performance of related infrastructure and systems (both on prem and in the cloud). In addition to strong technical skills, the ideal applicant can manage projects and communicate well within the department as well as across departments.

Responsibilities

• Manage environment of Windows Servers
• Work with 3rd party vendor to manage patching
• Respond to and remediate alerts
• Up, down, drive space, etc
• Build, decom, clone servers as necessary
• Utilize / manipulate / configure enterprise technology to present solutions
• Firewall rules allowing and permitting access as desired
• Configure web site clusters and endpoints on load balancers (including SSL termination)
• Present servers and instances to meet business needs
• Administration of enterprise services (on prem and in cloud)
• Manage internal and external DNS
• Manage underlying server infrastructure
• Work with 3rd party vendor to resolve alerts (including failed hardware)
• Work with 3rd party vendor to install updates to environment
• Can require being in datacenter
• Maintain business processes
• Work with in house and offshore IT staff to resolve server / service issues that may impact business processes
• Ensure all maintenance is scheduled and communicated with IT and business as necessary
• Compliance and administration
• Manage, document, and rotate service accounts
• Ensure proper separation of duties by way of permissions, group membership, privileged accounts, etc
• Collect, present, and maintain compliance / audit related artifacts and evidence
• Cut accounts in the Active Directory
• Administer access to enterprise application
• M365, Okta, etc

Qualifications

• Strong troubleshooter experience 
• Ability to be a generator of solutions not just reporting of errors and issues
• Effectively work issues to completion
• Ability to manage multi-tier projects
• Ability to bird dog vendors and 3rd party resources
• Ability to propose ideas and plans (up and down chain of command)
• Well written and verbal communicator
• Ability to write change controls, SOPs, and incident communications
• Ability to work autonomously
• Ability to take a problem and turn it into a solution
• This is probably one of the most important aspects of the position
• Service oriented
• Proactive – should be able to identify areas of opportunity without being told