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Collections Specialist

Charlotte, NC | Other

Job Description


Driven Brands Holdings Inc. (NASDAQ: DRVN) (“Driven Brands”) headquartered in Charlotte, NC, is the parent company of some of North America’s leading automotive aftermarket brands including Take 5 Oil Change, Meineke Car Care Centers, Automotive Training Institute, Maaco, CARSTAR, ABRA, Uniban, Car Wash US, FIX Automotive, 1-800-Radiator & A/C, and PH Vitres d’Autos. Driven Brands has more than 4,300 centers across 15 countries, and combined, all businesses generate approximately $4 billion in system-wide sales and service revenue over 50 million vehicles annually.


Driven Brands is the quintessential growth company, more than tripling its revenues, brands, employees, and profits over the past six years. The primary focuses of the company are growing its franchisee’s profitability, all brands’ unit count, and creating opportunities for its employees, franchisees, and investors. Our culture of meritocracy inspires high performance and innovation among our employees. We enable our employees and franchisees to go further, faster— generating growth for our franchisees' businesses and our employees' careers. For more information, visit


The Collection Specialist is an effective member of the Accounting Department providing superior service to our Franchisees. The Collection Specialist will bring value to the organization by contributing to the goals set by the department.


  • Monitor accounts receivable and identify overdue accounts.
  • Resolves account discrepancies by investigating documentation;, payments, or adjustments.
  • Maintains records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from customer.
  • Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
  • Resolve customer issues and complaints concerning billing.
  • Work closely with the Collections Supervisor providing timely updtes on a weekly basis.
  • Maintenance of Customer receivable ledgers processing account adjustment, small balance write-offs, customer reconciliations and credit memos(after proper approval is obtained).
  • Communicate Effectively with Internal/External departments resolving issues.


  • BS degree, or equivalent, preferably in Finance, Economics, Mathematics, or Accounting.
  • 5 years of accounting / finance experience, experience in credit & collections

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Skills for Collections Specialist

Career Path for Collections Specialist

The following is the career advancement route for Collections Specialist positions, which can be used as a reference in future career path planning. As a Collections Specialist, it can be promoted into senior positions as a Credit and Collections Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Specialist. You can explore the career advancement for a Collections Specialist below and select your interested title to get hiring information.

How to Become a Collections Specialist

If you are interested in becoming a Collections Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Collections Specialist

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Step 2 Knowing the best tips for becoming a Collections Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Collections Specialist

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