Sales Development Representative

Who You Are -

We are looking for a motivated and customer service-oriented individual who will assist and support our end users online. As an SDR, you will provide accurate and timely support to our end users via telephone, email, chat support software and will be responsible for troubleshooting & resolving level 1 user issues and escalating to your manager or our resolution support desk if needed. As a Sales Development Representative you will build impeccable relationships, and provide world class support.

Your Skills:

• Strong written and verbal communication skills are a must
• The ability to think and act quickly to solve customer problems and seize sales opportunities and they arise with customers and prospects
• The ability to rapidly respond to inquiries and close out inquiries from customers and prospects
• To be well organized and disciplined at recording customer and prospect interactions
• The ability to learn about, be able to explain how to use and the benefits of ever changing technology
• Organized and capable of highly effective time management 
• Ability to operate in a fast-paced professional environment
• Excellent relationship building and teamwork skills

Your Qualifications:

• One year of sales or customer service experience highly desired
• Preferred locations include the Salt Lake City and Charleston areas
• Must be able to work from home in a quiet environment with serviceable internet
• Experience in the Healthcare or Health Tech industry is strongly preferred 
• Familiarity working with a CRM is required, experience with Hubspot is a plus

Job Duties:

• Develop a deep understanding of the doxy.me value proposition and how our products and services can help customers with their telemedicine needs for our mid-market team
• Handle inbound and outbound calls and messaging from customers and prospects regarding their business needs
• Problem solve customer and prospect needs providing relevant information regarding our services
• Uncover opportunities to sell to new customers as well as upsell, cross-sell and help retain existing customers
• Communicate with other team members and outside teams to resolve customer issues and win new business

• Document details of all customer communications using our CRM and other business tools

Who We Are:

At Doxy.me, we’re on a mission to connect the world to the future of healthcare. With the trust of over 700,000 providers we are one of the largest Telehealth platforms in the world - but we’re not done there. Blending innovative technology and world-class design, we can enhance the patient-provider experience and extend the reach of healthcare to every corner of the globe. Our team is motivated by making a difference in the world and pushing the boundaries of what is possible. If you want to change the world by impacting the lives of millions while having fun with a great team, come join us! 

Our Culture:

Everything starts and ends with the Provider 

We design, build and maintain doxy.me to benefit and improve the work and lives of healthcare providers. We exist to support providers and we put them at the center of every decision we make.Maintain a growth mindset

We push ourselves to expand the reach of what is possible in healthcare through professional development and innovation. We want to get 1% better every single day.

Collective wins are better than individual accomplishments

We believe good ideas can come from anywhere. We’re willing to try new things and take data-driven approaches to decision-making. We seek truth and value what’s right, not just being right.

Kind, open, and honest

We are open, honest, and direct with one another, even when it’s uncomfortable or requires us to be vulnerable. We assume the good in others and give feedback directly and with kindness and sincere personal care.

Benefits

We are committed to giving you the tools you need to do your best work. We will take care of the little things so you can do what you do best without having to worry about all of that other stuff. Here is a taste of what you can expect: 

• A fun, flexible work environment (work from home or on location at one of our regional hubs)
• Competitive Salary
• Paid trainings and certifications
• Advancement opportunities in a growing company, 
• Medical, Vision, and Dental insurance
• 401k match
• Unlimited PTO
• Our employees give us a 4.9 on Glassdoor.