Doxim is the customer and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

We are looking for an Internal systems administrator to provide technical assistance to our associates.

If you are computer-savvy, process-driven, and provide excellent service to end-users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions and have great attention to detail. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate service and increase internal support satisfaction by improving systems, processes & automation.

•  Internal systems management
  •  Perform all IT functions related to Onboarding and offboarding staff for the required regions supported
  •  Security configuration (e.g. SSO & MFA) and management of internal systems
  •  Backup and maintenance tasks
  •  Configuration of functional items like workflow in Jira
  •  Assistance & training of users on system processes and usage
  •  Integration of Internal systems via APIs
•  Support
  •  Responding to associate support requests within the required SLA
  •  Completing job reports
  •  Walking associates and partners through installing applications and computer peripherals
  •  Asking targeted questions to diagnose problems
  •  Timely update clients (internal & external) on status of issues
  •  Create trend reports
  •  Perform System Troubleshooting and escalation of critical outages/downtime to direct line Manager/Team Leader
  •  Procurement & Licence Management
  •  Perform procurement activities related to Internal systems and licenses
  •  Ensure devices are within the standard, approved software and maintained in the Asset Management system
• Vendor Management
  •  SLA management with the Internal system providers
  •  Billing breakdown & costs management of systems

Knowledge & Skills:

• 3-4 years relevant working experience / Relevant IT qualification
• Essential skills
  • Atlassian / Jira development, configuration, and administration
  • Salesforce development, configuration, and administration
• Microsoft Office 365, Teams, Sharepoint, DLP, InTune, Active Directory
• Password management systems
• VoIP systems, Zoom, Slack
• Asset Management software
• Salesforce
• Experience in Scripting / PHP development / Automation technologies
• Comfortable with all the supported operating systems (Linux, Windows and Mac)

Soft Skills

•  Excellent interpersonal & Client service skills.
• Time Management skills and ability to prioritize on the fly 
•  Ability to perform remote troubleshooting and provide clear instructions
•  Excellent problem-solving and multitasking skills
•  Good written and verbal communication skills.
•  Self-motivated & well presented

Doxim is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported. Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process.