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System Administrator

Atlanta, GA | Full Time | Remote
Expired

Job Description

Doxim is the customer and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

We are looking for an Internal systems administrator to provide technical assistance to our associates.

If you are computer-savvy, process-driven, and provide excellent service to end-users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions and have great attention to detail. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate service and increase internal support satisfaction by improving systems, processes & automation.

  •  Internal systems management
    •  Perform all IT functions related to Onboarding and offboarding staff for the required regions supported
    •  Security configuration (e.g. SSO & MFA) and management of internal systems
    •  Backup and maintenance tasks
    •  Configuration of functional items like workflow in Jira
    •  Assistance & training of users on system processes and usage
    •  Integration of Internal systems via APIs
  •  Support
    •  Responding to associate support requests within the required SLA
    •  Completing job reports
    •  Walking associates and partners through installing applications and computer peripherals
    •  Asking targeted questions to diagnose problems
    •  Timely update clients (internal & external) on status of issues
    •  Create trend reports
    •  Perform System Troubleshooting and escalation of critical outages/downtime to direct line Manager/Team Leader
    •  Procurement & Licence Management
    •  Perform procurement activities related to Internal systems and licenses
    •  Ensure devices are within the standard, approved software and maintained in the Asset Management system
  • Vendor Management
    •  SLA management with the Internal system providers
    •  Billing breakdown & costs management of systems

Knowledge & Skills:

  • 3-4 years relevant working experience / Relevant IT qualification
  • Essential skills
    • Atlassian / Jira development, configuration, and administration
    • Salesforce development, configuration, and administration
  • Microsoft Office 365, Teams, Sharepoint, DLP, InTune, Active Directory
  • Password management systems
  • VoIP systems,  Zoom,  Slack
  • Asset Management software
  • Salesforce
  • Experience in Scripting / PHP development / Automation technologies
  • Comfortable with all the supported operating systems (Linux, Windows and Mac)

Soft Skills

  •  Excellent interpersonal & Client service skills.
  • Time Management skills and ability to prioritize on the fly 
  •  Ability to perform remote troubleshooting and provide clear instructions
  •  Excellent problem-solving and multitasking skills
  •  Good written and verbal communication skills.
  •  Self-motivated & well presented

Doxim is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported. Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. 

Skills for System Administrator

The job skills required for System Administrator include Troubleshooting, Operating System, Linux, Active Directory, Problem Solving,and Verbal Communication etc. Having related job skills and expertise will give you an advantage when applying to be a System Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by System Administrator. Select any job title you are interested in and start to search job requirements.

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Career Path for System Administrator

The following is the career advancement route for System Administrator positions, which can be used as a reference in future career path planning. As a System Administrator, it can be promoted into senior positions as a Systems Administrator III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary System Administrator. You can explore the career advancement for a System Administrator below and select your interested title to get hiring information.

How to Become a System Administrator

If you are interested in becoming a System Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a System Administrator for your reference.

Step 1 Understand the job description and responsibilities of a System Administrator

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Step 2 Knowing the best tips for becoming a System Administrator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for System Administrator

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