43 Guest Services Agent Jobs in Dallas, TX
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DoubleTree Dallas Near the Galleria is Hiring a Guest Services Agent Near Dallas, TX
Job Details
Description
BASIC PURPOSE: Perform duties of Guest Service Agent, which includes, but not limited to the following: assisting guests upon check-in and check-out and as needed, transport contracted airline crews to and from the airport, transport hotel guests within a 3-4 mile radius, assist arriving and departing guests by: opening and closing doors for incoming and outgoing guests, loading and unloading guest luggage from courtesy van.
ESSENTIAL FUNCTIONS:
1. Show guests to room assisting them with their luggage.
2. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
3. Check luggage for hotel guests both for day and overnight.
4. Assist guest with storing and retrieving their luggage from the van.
5. Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts.
6. Open doors while guests are being greeted in a friendly and courteous manner. Including but not limited to open vehicles and hotel doors to assist guests.
7. Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
8. Post the daily events board and entertainment board in the lobby.
9. Maintain an open communication line through all shifts by proper use of intershift log.
10. Deliver messages and valet to guest rooms.
11. Drive hotel guests to and from the airport and other assigned trips, obeying all traffic rules and regulations constantly throughout shift to ensure a safe, accident-free trip.
12. Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
13. Maintain the hotel van; gas, oil, cleanliness; filling in daily van reports and reporting any malfunctions on a daily basis.
NON-ESSENTIAL FUNCTIONS:
1. Assist other departments of the hotel to provide excellent guest service.
2. Assist front desk with “behind the scene” duties which includes, but is not limited to: making key packets, passing out cookies to guests.
Knowledge and Skills
Education: High School Education or equivalent experience
Experience: Customer Contact Experience preferred.
Skills and Abilities: Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities.
Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred.
Second language may be desired.
No. of employees supervised: None
Travel required: Local travel as needed
Hours Required: Eight hours per day, Forty hours per week; scheduled days and times vary based on need.
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Must be able to lift up to 60 lbs and push or pull a minimum of 150 lbs of various sizes of luggage, packages, coolers and boxes
No Lifting/Pushing/Pulling/Carrying Required.
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Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
Must be able to bend to lift luggage, packages, coolers and/or boxes that weigh up to 60 lbs.
No Bending/Kneeling Required.
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Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Continually walking, standing, lifting or pulling, 90 to 95% of time, large step into van.
Stationary Position
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Continuous Standing Describe the reasons to include time period and frequency.
Continuous standing 95% of time.
No Continuous Standing Required.
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Climbing Stairs: Up to approx. 120 steps 10 % of 8 hr shft (time period)
Ladders: Up to approx.feet% of (time period)
No Climbing Required.
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Driving Describe type of vehicle, distances, % of time involved and frequency.
Must be able to drive a minimum of 150 miles per day at various times of day on an as needed basis.
No Driving Required.
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Work Environment Inside: 80 % of 8 hr shift
(time period)
Outside: 20 % of 8 hr shift
(time period)
Describe any abnormal temperature exposures:
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Hearing X Critical Moderate Minimal
Explain: Due to driving to be aware of all obstacles
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Vision X Critical Moderate Minimal
Explain: Due to driving to be aware of all obstacles
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Speech Critical X Moderate Minimal
Explain: Communication with Guests
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Literacy X Critical Moderate Minimal
Explain: Comprehend and communicate directions and hotel events
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Chemicals/Agents Describe any chemicals/agents to include what they are, warnings and frequency of use.
Brass/glass cleaner 2% of 8 hr shift. No special handling required.
Frequent exposure to petroleum products related to maintenance of van.
No Chemicals/Agents Used.
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Protective Clothing Type: Back support & safety shoes
Approx. 100 % of 8 hr shift
(time period)
None Required.
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Equipment Operation List type of equipment and frequency of use.
Van/Truck 20% of 8 hr. shift. Copier, CRT, PBX Equipment 10-20%.
Ability to operate all speed shifts of vehicles, vans, limousines and automobiles.
None Required.
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Other Considerations
Tolerance to extremes in weather needed
X None.
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Additional Information
Job Summary
Other
$27k-35k (estimate)
11/17/2022
05/23/2023
The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
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