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99 Guest Service Agent Jobs in Atlanta, GA

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Drury Hotels
Atlanta, GA | Full Time
$28k-37k (estimate)
5 Days Ago
Omni Hotels
Atlanta, GA | Full Time
$27k-36k (estimate)
5 Days Ago
Sonesta International Hotels
Atlanta, GA | Full Time
$27k-36k (estimate)
5 Days Ago
DoubleTree Atlanta Airport
Atlanta, GA | Full Time
$36k-49k (estimate)
10 Months Ago
GATEWAY CENTER
Atlanta, GA | Part Time
$20-28 (estimate)
0 Months Ago
Kimpton Hotels & Restaurants
Atlanta, GA | Full Time
$27k-36k (estimate)
3 Weeks Ago
Nobu Hotel Atlanta
Atlanta, GA | Full Time
$27k-35k (estimate)
4 Months Ago
Omni Hotels & Resorts
Atlanta, GA | Other
$27k-35k (estimate)
11 Months Ago
Kimpton Hotels & Restaurants
Atlanta, GA | Full Time
$28k-37k (estimate)
10 Months Ago
Rekrooting
Atlanta, GA | Full Time
$32k-41k (estimate)
1 Month Ago
GATEWAY CENTER
Atlanta, GA | Full Time
$17-29 (estimate)
10 Months Ago
XPRESSPA
Atlanta, GA | Full Time
$42k-53k (estimate)
0 Months Ago
Hampton Inn Atlanta - Buckhead
Atlanta, GA | Full Time
$31k-39k (estimate)
2 Months Ago
Schulte Hospitality Group
Atlanta, GA | Full Time
$27k-36k (estimate)
2 Weeks Ago
LBA Hospitality
Atlanta, GA | Full Time
$30k-39k (estimate)
11 Months Ago
Clipper Petroleum
Atlanta, GA | Other
$41k-59k (estimate)
4 Months Ago
Schulte Hospitality Group
Atlanta, GA | Full Time
$27k-36k (estimate)
1 Day Ago
The American Hotel - a DoubleTree by Hilton
Atlanta, GA | Full Time
$27k-36k (estimate)
1 Month Ago
Legacy Ventures
Atlanta, GA | Other
$26k-35k (estimate)
1 Month Ago
Upshift
Atlanta, GA | Full Time
$32k-41k (estimate)
2 Months Ago
LBA Hospitality
Atlanta, GA | Full Time
$28k-35k (estimate)
10 Months Ago
Omni Hotels & Resorts
Atlanta, GA | Full Time
$30k-38k (estimate)
1 Month Ago
Kimpton Hotels & Restaurants
Atlanta, GA | Part Time
$27k-36k (estimate)
3 Weeks Ago
Tyme Global Technologies
Atlanta, GA | Full Time
$25k-32k (estimate)
6 Months Ago
Hilton
Hilton
Atlanta, GA | Full Time
$28k-37k (estimate)
2 Months Ago
Hilton
Hilton
Atlanta, GA | Full Time
$28k-37k (estimate)
6 Months Ago
Hilton
Hilton
Atlanta, GA | Full Time
$28k-37k (estimate)
3 Months Ago
SVH Travel
Atlanta, GA | Full Time
$36k-46k (estimate)
3 Days Ago
Guest Service Agent
$36k-49k (estimate)
Full Time 10 Months Ago
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DoubleTree Atlanta Airport is Hiring a Guest Service Agent Near Atlanta, GA

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-49k (estimate)

POST DATE

05/23/2022

EXPIRATION DATE

02/05/2025

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The job skills required for Guest Service Agent include Customer Service, Guest Service, Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.

Kimpton Hotels & Restaurants
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If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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