At The Westin Mission Hills Golf Resort & Spa, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

JOB SUMMARY

Leads day-to-day activities related to the operations of the Engineering department.

Education and Experience

• High School diploma or equivalent experience in a hotel or a related field required.
• At least three years progressive experience in a hotel or related field preferred.
• Proficient in commercial HVAC systems
• Trade school and/or college coursework in related fields preferred.
• Previous supervisory skills required.

Physical Requirements

• Flexible and long hours are sometimes required.
• Heavy work - Exerting more than 100 pounds of force occasionally, and/or more than 50 pounds of force frequently and/or more than 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

General Requirements

• Always maintain a warm and friendly demeanor.
• Must be able to effectively communicate verbally and written with all levels of employees and our guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and training.
• Comply with all standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems, as necessary.
• Must understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
• Must be able to maintain the confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Fundamental Requirements

• Assist in developing and implementing plans and preventive maintenance tasks to maintain the property, equipment, grounds, and other assets, in a safe and acceptable state of repair.
• Ensure that the hotel maintains compliance with all local, state, and federal laws.
• Ensure that all emergency and life safety equipment and systems are inspected, tested, and certified per hotel standards or authority having jurisdiction.
• Supervise the Engineers and ensure they are appropriately trained in the customer service program, Engineering operational procedures, and loss prevention standards.
• Actively participate in energy conservation programs.
• Review all Guest and Event comments to ensure that problems are identified and corrected in a timely manner.
• Ensure compliance with the Americans with Disabilities Act (ADA).
• Assist with the administration of all vendor contacts controlled by the Engineering Department.
• Assist in developing and controlling wage/salary, other expenses, and energy budgets according to the financial standards.
• Assist as necessary with special projects and renovations.