About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us! The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran
Overview:

POSITION PURPOSE

Support the Director of Human Resources by coordinating and leading the efforts of the human resources team in the day to day operation. Align the human resources function with the overall strategy of the hotel operation. Will report to the General Manager in the absence of a Director of Human Resources.

Spanish Bilingual preferred.

ESSENTIAL FUNCTIONS

Responsible for Workers Comp.

• Create strategies to reduce Workers Comp cases, in number and cost (Trainings, Flyers, Meetings)
• Reporting of accidents with Insurance Carrier
• Follow up with employee and manager regarding accident
• Support manager with light duty work procedure
• Follow up on doctors appointments until employee is released back to work full duty.
• Work with insurance carrier to maximize treatment for employees, to insure a timely recovery.
• Complete OSHA log once a year Participate in Safety Committee; attend monthly meetings and safety day.

Participate in Safety Committee; attend monthly meetings

Responsible for any type of Leave of Absence, which includes FMLA, LOA, STD and LTD

• Ensure all required paperwork is completed
• Pass on contact sheet for insurance and process claims as they are send.
• Submit all FMLA and LOA paperwork with management
• Process required paperwork for Payroll and change status in ABRA
• Audit bi-weekly benefits deduction and collect payments if needed
• Track leave of absences, ensure employees are returning as scheduled and bring necessary paperwork (doctors note, release back to work full duty) if needed

Responsible for companies Trip Reduction Program.

• Annual report and audit through City or Phoenix
• Creating and distributing flyers to promote the program
• Educating employees about the program
• Conduct monthly winner for TRP incentive

Managing job openings and candidate flow.

• Posting of job openings internal flyer, Besthotelcareers.com, HCareers, Newspaper add etc.
• Strategize application flow for all positions and identifying proper sources for postings
• Work with managers on qualification needs of their candidate
• Prescreen all applications on iCIMS.
• Conduct telephone interviews for qualified candidates
• Submit qualified candidates to managers after telephone screen.

Support in the hiring process;

• Contingent offer paperwork
• Ensure all candidates pass drug test, background check and employment references
• New Hire orientation, processing paperwork, benefits pack as needed.

Support in the termination process

• Process paperwork
• Last paycheck is complete
• Ensure uniform, name tag, locker are returned
• Conduct exit interview and meet with employee as needed.

Tracking and process of all company available incentive programs

• Stellar, send out monthly reminder, collect nominations, enter in Stellar workbook and create print out for EC to vote. Combine votes and submit Winners to HR Coordinator for certificates. Submit check request for winners to Payroll
• Manager/Supervisor of the quarter, send out quarterly reminder, collect nominations, enter in Stellar workbook and create print out for EC to vote. Combine votes and submit Winners to HR Coordinator for certificates. Submit check request for winner to Payroll
• Managing referral and tuition reimbursement program and submit payment through payroll.

Conducting and managing company required trainings.

• Diversity Training
• Sexual Harassment Training
• Venza PCI Compliance Training, work with managers all employee are completing ongoing training and compliance.
• Create short trainings on policies & procedures for Operation Meetings and Stand up

Support during Employee Opinion Survey

• Support during EOS events
• Creating feedback reports for departments
• Uploading action plans in system

Support in any employee relation as delegated

• Thorough understanding of all policies & procedures and handbook
• Ensure enforcement of policies & procedures

Support the company Care initiative

Actively involved and support the daily office operation

Attend weekly operation meeting, inform management on ongoing events, benefit changes etc.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Pyramid Global Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Qualifications:

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Spanish bilingual preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers compensation, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, ACA, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA.
• Working knowledge of wage and salary, employment and benefits administration and payroll.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ability to be proactive and reactive to anticipated and sudden changes especially as they relate to the labor situation.
• Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to express or exchange ideas by means of the spoken word. Must be able to verbally convey detailed instructions to employees or guests.
• Ability to create, implement and monitor hotel and staff goals, strategies and policies.
• Ability to be resourceful, creative and maintain flexibility.
• Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends.
• Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times.
• Ability to accept responsibility for actions of others.
• Ability to manage by example.
• Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.
• Ability to converse calmly with irate guests, superiors and subordinates in intense emotional situations.
• Ability to memorize, recollect and quickly retrieve dates, names, times and other data.
• Ability to participate in (and lead when necessary) all departmental and hotel-wide meetings.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Ability to perceive the nature of sound with or without a correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work primarily with fingers to pick, pinch and type and carry out substantial movements (motions) of the wrists and hands as well.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, and other office equipment as needed.

QUALIFICATION STANDARDS

Experience

Two to four years of human resources experience or operations management required.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Pyramid Hospitality Group standards.