Supervise and work with the departmental staff and ensure the efficient operation of the department to guarantee the success of daily operations as well as the strategic goals of the Company.

Key Responsibilities:

• Maintain customer service goals and objectives on a consistent basis, making sure that each customer has a great experience every time they enter and leave the store.
• Actively support and recruit new customers and employees.
• Enforce and maintain Company policies and procedures.
• Monitor and meet sales goals within department.
• Control and track inventory within department.
• Order inventory to maintain adequate inventory levels.
• Reduce, monitor and record wasted/damaged inventory.
• Maintain proper signage and pricing.
• Create visual displays of highlighted sale and everyday merchandise in department.
• Work with other departments to cross merchandise when possible.
• Implement departmental schedules to ensure adequate coverage to provide customer service for the department.
• Guide, direct and assign tasks to departmental personnel.
• Communicate with personnel in a positive manner; ensure they are aware of the proper steps to discuss an issue/problem/concern (follow chain of command).
• Monitor employee performance daily and provide feedback.
• Resolve problems that may arise within department, including customer complaints and conflicts between personnel.
• Attend and participate in store staff meetings.
• Attend training and trade shows as required.
• Participate and support corporate sponsored advertising, events and clubs.
• Maintain neat, professional appearance at all times, including personal appearance as outlined in the employee handbook.
• Assist other departments as needed.
• Follow OSHA regulations to ensure the safety of customers and staff.
• As a member of management, you are a representative of the Company, and as such are to uphold the Company’s standards, beliefs, policies, and procedures.

Minimum Requirements:

• Knowledge of principles and processes for providing customer service. This includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the Company’s Point of Sale (POS) system, basic Microsoft computer programs, Company e-mail and their capabilities.
• Extensive knowledge of products and plants in department and general knowledge of all other merchandise.
• Ability to adapt to the fast-paced environment of the industry and be flexible and open to new ideas and changes.

Physical Demands:

Prolongedstanding, walking, bending, lifting, and climbing at various heights may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.