Account Manager

Who We Are:

Connections are at the heart of our vision and mission. Dodge Construction Network (DCN) connects the people who build the constructed world. Our mission is to collect, organize and share information about commercial construction projects, people, products and firms so that they can find and connect with each other, enabling their success and growth.

How this role makes a difference:

The Account Manager on the Inside Sales Team has the primary responsibility of retaining and growing DCN’s clients by proactively problem solving and presenting solutions for our customers. Your customer base will be small to medium sized General Contractors, Sub Contractors, and other verticals inside the commercial construction industry. This role will be fully remote, working from a home office, while being connected with our other offices around the country through daily, weekly, and monthly team interactions and bonding. Teamwork is our fuel!

Some examples of what you will have accountability for in this role include:

• Seek upsell opportunities to grow current customers by selling them additional DCN products and services through consultative problem-solving techniques
• React quickly and effectively to uncover potential cancel reasons and overcome objections by reinforcing product features and value to retain the customer
• Contact existing clients that are up for renewal and ensure continued customer satisfaction
• Attain all Key Performance Indicators (KPIs) designed to improve account retention, contact rate, upsell, renewal and retention ratios
• Follow Standard Operating Procedures (SOPs) for all account interactions within standard CRM systems and other tools
• Participate in all job, product and industry-related training opportunities
• Improve customer product engagement

What You Bring:

The Account Manager must have the drive to resolve customer issues, promote customer engagement, and have strong experience in a sales environment in addition to:

• High energy people person! You are the front lines of delighting our customers
• Bachelor's degree or equivalent work experience
• 1-3 years minimum of experience in sales within a relevant fast-paced environment is strongly preferred
• Exceptional attention to detail and communication skills
• Adaptability for learning job responsibilities and processes
• Aptitude for learning new software
• Ability to self-monitor and continuously improve performance results
• Strong interpersonal, sales and/or customer service skills
• Proficiency in desktop software programs (Word, Excel, PowerPoint)
• Familiar with key sales tools (Salesforce.com, etc)
• SaaS or Tech Account Management experience strongly preferred
• Passionate about achieving individual and team success
• Self-driven, motivated and results oriented
• Adaptable, entrepreneurial, and a persistent go-getter
• Ability to think, plan and sell strategically
• Possess a consultative, customer centric selling philosophy
• High integrity, ethics, and team-building abilities
• Google Docs, Sheets, Slides
• Have a sense of humor

What We Offer:

Dodge Construction Network offers a competitive total compensation plan plus a full array of health, wellness and financial security benefits designed to provide you with peace of mind so that you can bring your best self to work. DCN is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.

About the Company:

Dodge Construction Network leverages an unmatched offering of data, analytics, and industry-spanning relationships to generate the most powerful source of information, knowledge, insights, and connections in the commercial construction industry. The company powers four longstanding and trusted industry solutions—Dodge Data & Analytics, The Blue Book Network, Sweets, and IMS—to connect the dots across the entire commercial construction ecosystem. Together, these solutions provide clear and actionable opportunities for both small teams and enterprise firms. Purpose-built to streamline the complicated, Dodge Construction Network ensures that construction professionals have the information they need to build successful businesses and thriving communities. With over a century of industry experience, Dodge Construction Network is the catalyst for modern commercial construction.

We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran