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DOCS Health
Chalfont, PA | Part Time
$77k-94k (estimate)
3 Months Ago
IT Specialist
DOCS Health Chalfont, PA
$77k-94k (estimate)
Part Time 3 Months Ago
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DOCS Health is Hiring an IT Specialist Near Chalfont, PA

Overview

DOCS Health is a national organization that provides access to comprehensive healthcare and innovative solutions for various state, local and federal governmental agencies, the US Military, educational institutions, correctional facilities, and corporations around the world for thirty years. As our privately owned firm continues to grow, we value talented and motivated employees to be part of our successful team. As an IT Specialist you will install, build and test laptop and tablet configurations and ship them to events across the country, as well as support the IT needs of the Corporate office.

This position will be located in Chalfont PA. 

Responsibilities

  • Install, build and test laptop and tablet configurations and ship them to events across the country
  • Assemble computers according to a predetermined design or create custom models and configure hardware according to specific employee’s needs.
  • Test all newly built machines to ensure proper functionality
  • Provide tier 1 onsite and remote support to resolve incidents, problems and requests following the Helpdesk Ticketing process
  • Diagnose, troubleshoot, repair and resolve issues with end user systems , approved software OS and applications, networked and wireless phones, headsets and/or printing systems
  • Implement, replace and decommission systems
  • Provide training on new systems as needed
  • Participate and provide input to problem management process and knowledge management system
  • Managing and working through escalations including resolution documentation and follow-up
  • Project related tasks including, but not limited to, equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds and other project related tasks
  • Contribute by creating Knowledge Base Articles
  • Ensure local site operations are adhering to EUS standards (ex. IDF/MDF closets)
  • Training and skill development
  • Assist in other duties as needed.

Schedule

In office Monday- Friday 8:30 AM -5:30 PM some weekend availability required

Qualifications

  • Familiar with laptop and desktop computers as well as tablets, hand held scanners, printers and shipping requirements
  • 2 years of IT related field experience – hands on Enterprise experience in computer support
  • Bonus skills: A Certification, validation, scripting and disaster recovery
  • Customer Service – able to provide excellent customer service skills in person, in writing, and on the phone
  • Troubleshooting skills – basic level understanding of troubleshooting application (Office365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
  • Client Hardware – ability to diagnose and repair client hardware to include things such as: desktops, laptops, monitors, mice, client peripherals, mobile devices, printers, docking stations, etc.
  • Networking – basic understanding of networking technologies to include TCP/IP, Wireless technologies, patch panels cabling, etc.
  • Telephony – basic level understanding of VOIP, voicemail, headsets, and Telephony systems
  • Able to work independently, manage time/resources in an organized fashion with quality and communication an documentations
  • HDI support center analysis (HID-Dast) - preferred
  • Require mobility (standing, walking, climbing, etc.)
  • Legally authorized to work in the United States

With over three decades of experience, we are a trusted industry leader. Our experienced team of clinicians and logistics professionals are dedicated and strive to do the right thing for our partners and their members every time. Because of this commitment, we have set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models. Join our team and become a part of a bridge for better health.

If you are made a conditional offer of employment, you will be required to undergo background check (including criminal record check) and drug screening. We use E-Verify in our hiring process.

DOCS Health is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. DOCS Health will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law. 

Job Summary

JOB TYPE

Part Time

SALARY

$77k-94k (estimate)

POST DATE

12/09/2022

EXPIRATION DATE

12/14/2024

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The job skills required for IT Specialist include Troubleshooting, Customer Service, Networking, Analysis, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Specialist positions, which can be used as a reference in future career path planning. As an IT Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Specialist. You can explore the career advancement for an IT Specialist below and select your interested title to get hiring information.

If you are interested in becoming an IT Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Specialist job description and responsibilities

IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.

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IT Specialists offer a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

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IT Specialists typically understand how computer hardware and software work together and understand advanced troubleshooting methods.

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An IT specialist generally provide their services for companies regarding software, hardware, and databases.

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An IT Specialist also offer support over the phone or through remote system support software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Specialist jobs

Obtain Entry-Level Work (Timelines Vary).

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Pursue Vendor-Specific Certifications (Timelines Vary).

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Earn a Master’s Degree (Optional, Two Years).

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Accurately diagnose problems and deliver solutions, either through knowledge or research.

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Consider Earning a Master’s Degree.

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Step 3: View the best colleges and universities for IT Specialist.

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