Description

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

I. General Job Description

The Chief Operations Officer (COO) will be the executive leader of operations (parts & service) for the Dobbs Truck Group and will be a key member of the Company’s executive management team. The COO will be responsible for the profitable growth of the organization’s parts and service function and drive corporate initiatives that improve the customer experience while continually improving internal processes. The COO will have direct oversight of the VP of Parts and Director of Service and will leverage those functions to drive profitable parts and service growth.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

• Serve as a key member of the executive team as part of the collaborative group that drives and shapes the mission, culture, and operation of the Dobbs Truck Group.
• Utilize operational best practices for leading a high-performing team, emphasizing efficiency, profitability, and customer experience. 
• Establishing policies that improve and promote company vision and culture as outlined by the CEO.
• Leading and motivating leaders to achieve business development activities to grow the business and organizational objectives. 
• Develop and manage key performance indicators in areas including, but not limited to operational efficiency, financial performance, customer growth, retention, and safety. 
• Oversee customer support processes and enhance customer satisfaction.
• Collaborate closely with Sales and Fixed Operations personnel to maximize customer satisfaction and service delivery. 
• Work closely with the VP of Parts, Director of Service, and General Managers to ensure maximum operational efficiencies while training and mentoring operational leaders to become more fluent in making business decisions based on financial results and objectives.

II. Minimum Job Qualifications

• Bachelor’s Degree.
• 10 years of commercial vehicle industry experience.
• Strong commercial vehicle sales leadership experience.
• Strong understanding of dealership fixed operations businesses and related critical success factors and metrics.
• Proven track record of consistently exceeding revenue, sales, quantitative, and qualitative goals.
• Strong business acumen and ability to function in a complex asset environment.
• Ability to measure and monitor assets and experience executing and integrating asset acquisitions.
• Strong organization, communication, leadership, and managerial skills.

III. Desired Job Qualifications

• MBA

IV. Capability Requirements

• Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.
• Organization: Ability to organize and prioritize work schedules of others on long-term basis.
• Reasoning & Decision Making: Ability to make decisions with significant impact on department’s credibility, operations, and services.
• Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.
• Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.

V. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

VI. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it’s due.

Company Loyal Policies and Work Ethic

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company’s Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal-opportunity employers that value a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.