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Operation Supervisor

Queens, NY | Full Time

Job Description

We are currently recruiting for an Operations Supervisor who would love to join our enthusiastic Do & Co team and implement the best industry practices for our luxury airline catering operation.   In case you don’t know who we are:    We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, Do & Co offers gourmet entertainment all over the world. We operate in 31 locations, 11 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.   What you’ll being doing: You are primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the Unit. You’ll monitors production volume and assigns or reassigns operations team to tasks involving receiving, put-away, packing (order-fill), or other supporting tasks. Ultimately you resolve issues, address safety concerns, and you’re responsible for communicating business objectives and daily workload plans to the team.   A day as an Operation Supervisor:   Supervise daily operations activities such as but not limited to transportation, logistics, and dispatch. Control together with the tray-setting and food-production the timing for the food flow. Supervise the processing time to avoid delays and lapses. Ensure correct updating of the customer specifications in each consigned department Motivate, train, schedule and assist flight coordinators and food packers’ team. Distribute all incoming operational information to the affected departments and ensure the effective dispatch of all flights with accurate specifications. Communicate with production departments to ensure that the exceptional DO & CO quality is maintained at its highest level with maximum efficiency in accordance with DO & CO standards as set by the Quality Assurance team. Build and maintain healthy and professional working environment and ensure the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution. Communicate effectively with the airline’s clients and present DO & CO professionally Assist the operations manager in the implementation and evaluation of policies and procedures, ensure their consistent and compliant application. Use of DO & CO resources effectively in order to achieve the set business objectives and targets. Ensure compliance with all airlines, Airports, ports and all other applicable rules/regulations.   Who you are:   Minimum of 3-4 years of supervisory experience within fresh food industry related sector Previous experience in a similar role or experience within airside, aviation or FMCG Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.) Bachelor’s degree/Diploma preferred   What we offer:   Compensation range: $58,000 to $70,000 annually Health Care 401K. Full time employees are eligible for full benefits; Medical, Dental & Vision A wonderful workplace to call home, events, fun colleagues, and all other regular salary/benefits stuff A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market   Diversity & Inclusion statement  We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and makes you. That’s what makes our team so special.