Overview

dnata is hiring a Passenger Service Supervisor at MCO Airport!

Pay Rate $22.00/hr

Shift: 3:30pm-9:00pm Monday, Wednesday, Friday, Saturday and Sunday

* Weekly pay, 401K, paid time off, paid training and company uniforms *

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over

You Will

As a Passenger Service Supervisor for dnata, you will professionally lead a team of Passenger Service Agents in ensuring that all airline accounts and their customers are being managed and handled in accordance with dnata, DoT, FAA and IATA regulations. You will have overall responsibility for coordinating passenger service activities from check-in to the boarding gate, including but not limited to:

• Supervisors and coordinates daily activities of employees to ensure a safe and efficient operation.
• Monitors and enforces safe working habits in accordance with dnata health and safety policies as well as applicable industry standards regulations, such as DOT, FAA, IATA.
• Work with Station Manager to ensure that employee work schedule is being completed and covered all key areas, such as, employee training, employee paid time off, absent employees and shift rotations.
• Monitor the performance standards of all Passenger Service Agents to ensure they are fully compliant with training, tardiness, sickness, company and uniform standards.
• Conducts annual employee reviews
• Trains, coaches, counsels and mentors’ employees in compliance with danta policies, procedures and practices.
• Conducts daily shift briefs to communicate any pertinent daily, operational or airline account information.
• Assist in the administration of dnata and airline paperwork to ensure compliance is never compromised.
• Maintain communication with key internal and external stakeholders such as Station Manager, dnata Employees, Airline Accounts, Airport Authority, CBP and Emergency Services.
• Able to perform duties outside of contracted role as and when needed to ensure the station remains operational at all times.
• Allocate staff to jobs on a daily basis.
• Allocate staff breaks to fit with the daily operation.
• Provide cover for staff absent due to holiday and sickness.
• Supervise the check in process to make sure that correct procedures are being followed.
• Make sure that passenger and baggage flows are maintained.
• Deal with passenger complaints.
• Supervise the handling of lost, damaged or misdirected property on behalf of airlines.
• Provide assistance to passengers with special needs, such as disabled and elderly passengers, and children who are about to travel unaccompanied by an adult.
• Help passengers who are facing delays, including arranging refreshments, meals and accommodation.
• Oversee the training of staff.
• Liaise with others, such as staff from airlines and handling agents.
• Attend meetings with other departments and outside agencies, such as customs and the police.
• Responsible to discipline staff if time/attendance or unsatisfactory job performance.

You Have

To perform this job successfully, the individual must have the desired level of qualifications, skills, knowledge and competencies as detailed below:

• Sound judgment and problem solving skills.• Customer focused attitude, with high level of professionalism and discretion.• Excellent communication, interpersonal skills to create an effective team environment.• Detail oriented, with the ability to track task progress to completion.• Demonstrated ability to motivate, collaborate and lead by example.• Highly organized with the ability to effectively prioritize and meet deadlines.• Must handle confidential matters with appropriate discretion.• Must deliver friendly, courteous and prompt customer service.• Demonstrated proficiency with Microsoft Office products.• 1 years supervisory experience in the airline industry is highly preferred.