Overview

dnata is hiring Customer Service Manager at DFW Airport!

Pay Rate up to $70,000 based upon experience

* 401(K), paid time off and Competitive benefits * 

ALX Cargo offers you the opportunity to work at our airport facility inside the warehouse.

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

You Will

• Oversee staff and Interfaces with U.S. Customs.
• Manage team to ensure accurate computer data entry; prepares all flight documents.
• Prepare all import and export documentation, and accepts/distributes cargo in accordance with the applicable air carrier and Department of Transportation (DOT) regulations.
• Comply with ALX site security procedures for assigned warehouse and other operations.
• Remain cognizant of ALX staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers.
• Manage scheduling of staff to ensure proper coverage and successful operations. Oversee cargo import/export function in the station and ensure all activities follow federal and foreign regulations, and are performed in an efficient and cost-effective manner.
• Provide management support to evaluate requirements, design corrective action plan where needed, and drive the implementation of such plans.
• Ensure consistent application of standard operating procedures and compliance audit programs in accordance with corporate and governmental guidelines.
• Provide training on policies, procedures, and service standards for import/export cargo operations.
• Manages the proper administration of training and on boarding of employees.
• Work with station and company leadership to improve operations and expand revenue.
• Ensure compliance requirements are achieved
• Firm understanding of all associated regulatory requirements and customs documentation.
• Responsible for meeting key performance indicators targets for Import Operations
• Must be able to promote and train employees on proper phone etiquette and counter practices.
• Familiarity with security mandates generated from the following agencies is required, Transportation Safety Administration, Federal Aviation Administration, Local Airport Authority and U.S. Customs & Border Patrol.
• Perform other duties as assigned
• Can meet the Station’s attendance standards

You Have

• 3-5 years of related experience in International Freight/Logistics/Cargo.
• 3 years of management and or supervisory experience.
• Must have extensive knowledge of both Import and Export Operations (Air & Ocean).
• Must be able to provide strong leadership of department managers in operations. Analyzing information and evaluating results to choose best outcomes
• Excellent communication skills (oral, written)
• Excellent interpersonal skills
• Coordinate the work activities of others Proficiency with general computer systems/applications
• Must be flexible to work extended hours, when necessary, on short notice due to operational needs