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IT Operations Manager
DLH Atlanta, GA
$97k-125k (estimate)
Other | Skilled Nursing Services & Residential Care 5 Months Ago
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DLH is Hiring an IT Operations Manager Near Atlanta, GA

Overview

DLH Corporation serves federal government clients throughout the United States and abroad delivering technology enabled solutions in key health and human services programs. The Company's core competencies include secure data analytics and statistics, clinical trials and laboratory services, a full suite of public health research offerings, performance evaluation, system modernization, operational logistics and readiness, and strategic digital communications. DLH has over 2,000 employees serving numerous government agencies. DLH’s portfolio consists of Defense & Veteran Health Solutions, Human Services Solutions and Public Health & Life Sciences.

DLH is seeking an IT Operations Manager to oversee and manage IT systems and IT operational activities. The IT Operations Manager will oversee the strategic planning, procurement, implementation, security, and management of Information Technology solutions in use by DLH and its Infinibyte Cloud hosting solution. The IT Operations Manager position requires a strategic, technical leader who will liaise with business units and operating units to establish strategy, performance standards, operations planning, budgets, and vendor management.

Responsibilities

  • Oversee the daily operations of the IT team to ensure the functionality, availability, and security of DLH IT systems and data.
  • Partner with IT infrastructure and information security teams to implement and operationalize IT solutions.
  • Manage an ITIL-focused Service Desk technical support team while also providing escalation support.
  • Manage IT operational staff. Assist in the development of IT staff plans and professional growth.
  • Work closely with stakeholders of DLH business units and operating units, ensuring organizational and project IT needs are met. Liaise between stakeholders and IT staff on technical issues and requests.
  • Establish, monitor, and report on SLAs and other IT metrics and KPIs.
  • Manage IT vendors, contracts, and service level agreements.
  • Develop, implement, and enforce policies and procedures in compliance with FedRAMP, FISMA, ISO 27001, CMMC, HIPAA, 21 CFR Part 11, CMMI-SVC, and SOX requirements.
  • Participate in internal and external audits; oversees and coordinates responses to audit requests.
  • Develop, manage, and track IT and IS operating plans and budgets.
  • Participate in 24x7 on-call rotation.
  • Participate in afterhours maintenance activities.
  • Perform additional duties as required.

Qualifications

  • Bachelor's degree in a computer related field with a minimum of eight years of relevant IT operations management experience, or a minimum of ten years of experience without a degree.
  • ITIL certification preferred.
  • Strong technical knowledge of Microsoft Active Directory, Windows server and desktop operating systems, networking, and enterprise applications.
  • Experience with Microsoft 365 Platform including Exchange, SharePoint, and Office.
  • Experience with VMware, Citrix, RSA, and sFTP.
  • Experiencing managing helpdesk and other ITSM software.
  • Experience with Federal information security requirements (e.g. FISMA).
  • Excellent attention to detail and documentation skills.
  • Excellent problem solving and analytical skills.
  • Excellent written and oral communication skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Ability to work in a highly collaborative team environment.
  • U.S Citizen

DLH is committed to fostering a diverse workforce and is proud to be an Affirmative Action/Equal Opportunity Employer of Minorities/Women/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by law.

Job Summary

JOB TYPE

Other

INDUSTRY

Skilled Nursing Services & Residential Care

SALARY

$97k-125k (estimate)

POST DATE

10/14/2022

EXPIRATION DATE

04/03/2023

WEBSITE

dlhcorp.com

HEADQUARTERS

MAPLE LAKE, MN

SIZE

1,000 - 3,000

FOUNDED

1969

REVENUE

$200M - $500M

INDUSTRY

Skilled Nursing Services & Residential Care

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About DLH Corp

DLH is a provider of health technology-enabled business process outsourcing and program management solutions, supporting large-scale federal health and human services initiatives. DLH provides professional healthcare and public services to government agencies including the U.S. Departments of Defense, Health and Human Services, and Veteran Affairs. Publicly traded with more than 1,900 employees working in 30 states, DLH is recognized by GovWin IQ as a top service provider in the Health Services Spending category. Currently, DLH offers services and products within three key areas of the health ...services space: Defense and Veterans Health Solutions, Human Services and Solutions, and Public Health and Life Sciences. DLH's mission is to become the most trusted provider of technology-enabled healthcare and public health services, medical logistics, and readiness enhancement services to those securing the freedom of our nation, veterans, and underserved communities. Given the aggressiveness of our company goals, it will take a collective effort to achieve these objectives. Therefore, we are committed to working together as a team to accelerate business growth, improve profitability, and better support our workforce, customers, and shareholders. In all, we are excited about the future of DLH and look forward to taking advantage of our high-performance company. More
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The job skills required for IT Operations Manager include Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Operations Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Operations Manager positions, which can be used as a reference in future career path planning. As an IT Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Operations Manager. You can explore the career advancement for an IT Operations Manager below and select your interested title to get hiring information.

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If you are interested in becoming an IT Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Operations Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Operations Manager job description and responsibilities

Operations managers oversee the organizational activities of businesses, government agencies, non-profit groups, and other organizations.

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They oversee numerous departments at once.

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Operations managers usually have to oversee almost every department of a business.

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They are directly responsible for the production of goods or provision of services.

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Operations managers monitor every process and procedure, which might sound a little overbearing.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Operations Manager jobs

Be a realistic, but effective, communicator.

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Communicate effectively with workers.

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Measure and communicate the right metrics.

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Proven work experience as Operations Manager or similar role.

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A successful operations manager needs to have a variety of skills.

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Step 3: View the best colleges and universities for IT Operations Manager.

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