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DevOps Engineer
Dispatch.me Boston, MA
Full Time 11 Months Ago
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Dispatch.me is Hiring a Remote DevOps Engineer

Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you. Dispatch is in an exciting period of growth, as we recently announced a growth raise and acquisition of Youreka, the leading no-code mobile automation product built on the Salesforce platform.

Dispatch approaches product development with an engineering-first mindset, always thinking about how to build software with consistency, creativity, and intelligence. Because of this, our products reflect our people. Our team has the freedom to do good work and the flexibility to do it their way, creating opportunities to take on real responsibility and have a meaningful impact on the business.

AS A DEVOPS ENGINEER YOU WILL:

We're on the hunt for a talented DevOps Engineer to join our DevOps team. This engineer will assume an invaluable role in ensuring the long-term stability and scalability of our services. They will assist in building internal applications and tools to improve efficiency, automation, and system monitoring for our continuous delivery pipeline. A key requirement is the ability to collaborate with development, the motivation to learn new technologies, and the drive to continuously ensure that the end product is a high-performing, highly available and secure platform that our customers trust.

TECHNICAL MANAGEMENT RESPONSIBILITIES:

  • Write Infrastructure as Code (IaC) to build-out our AWS disaster recovery (DR) environment using tools like Terraform.
  • Working with Dispatch Development teams, Instrument infrastructure and services with monitoring, alerting, logging, and distributed tracing tools.
  • Participate in on-call rotation, drive incident resolution, live troubleshooting and impact mitigation.
  • Improve CI/CD pipeline and procedures to “shift left” and support Dispatch Dev teams in creating scalable, maintainable and secure systems.
  • Run and maintain different Product environments (dev, staging, sandbox, production)
  • Provide DevOps support with scripting and programming to deploy and operate our system.
  • Help architect, build and deploy secure infrastructure in support of Dispatch Dev teams including standards for Docker environments and Kubernetes clusters hosted in AWS
  • Thrive in a fast-paced, high pressure, start-up culture that expects great things every day
  • Assist the Development teams understanding of DevOps practices. This will include but is not limited to deployments, server management, Kubernetes, networking, and security. 

THE IDEAL CANDIDATE WILL HAVE: 

  • 2 years of experience managing primarily AWS infrastructure (e.g. several of: EC2, S3, SQS, SNS, Lambda, IAM)
  • 2 years writing Infrastructure as Code (IaC) with Terraform or similar IaC tools.
  • 2 years working with containerization technology (one of: Kubernetes, Docker, Rancher)
  • 2 years of AWS networking experience (e.g. several of: VPC, NAT, ASG, SecGroups, ELB, Peering, Routing, CloudFront, Route53)
  • Effective verbal and written communication
  • Desire to learn whatever it takes to drive a project to completion

OTHER DESIRABLE SKILLS (2 or more):

  • BS/MS in Computer Science/related degree OR equivalent professional experience
  • 2 years troubleshooting Linux and scripting with multiple distributions (AWS Linux, Alpine)
  • 2 years configuring database infrastructure (RDS Postgres, ElasticSearch, Redis, Mongo, DynamoDB)
  • 2 years utilizing AWS security tooling (CloudTrail, Trusted Advisor, GuardDuty, AWS Config) and security best practices
  • 2 years developing automation for CI/CD (GitHub, Travis-CI, DockerHub)
  • 2 years developing applications, automation, or tools, preferably in Python
  • 2 years experience in developing and deploying Disaster Recovery strategies
  • Experience with following SOC2 and PCI frameworks

WITHIN ONE MONTH, YOU’LL:

  • Attend New Hire Training
  • Learn the Dev and Product Management processes
  • Gain exposure to Dispatch’s product suite
  • Learn about Dispatch’s tools and technologies and AWS infrastructure
  • Get to know your team

WITHIN THREE MONTHS, YOU’LL:

  • Discussing and assisting with building out DevOps roadmap
  • Write terraform modules to create our DR environment
  • Assisting in release process utilizing Kubernetes with Rancher
  • Aid in cost analysis and troubleshooting production issues
  • Be part of the on-call rotation

WITHIN SIX MONTHS, YOU’LL:

  • Present at a whiteboard session for the engineering team
  • Ensure the best dev practices are being used
  • Ensure that we are releasing high quality product
  • Implementing security measures to ensure and maintain compliance for the product
  • Improving the site reliability and CI/CD practices

WITHIN TWELVE MONTHS, YOU’LL:

  • Be an expert on Dispatch’s product and infrastructure
  • Partner and work cross functionally with other dev teams
  • Take full ownership of features and processes within DevOps
  • Continuously coach and mentor your teammates to accomplish projects
  • Continuously think about and work on process improvements 

BENEFITS & PERKS:

  • Unlimited Paid Time Off (PTO)
  • Paid Parental Leave
  • Comprehensive Insurance Coverage
  • 401k Matching Program
  • Learning and Development Reimbursement
  • DispatchFit Gym/Fitness Program Reimbursement
  • Flexible Work-Life Balance
  • Open to Remote within the U.S.

Still with us? We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best.

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.

Job Summary

JOB TYPE

Full Time

POST DATE

04/01/2022

EXPIRATION DATE

11/17/2022

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