Join the Discovery family, where quality and service are at the heart of everything we do! Discovery Land Company is a US-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties.

Discovery Land Company is currently seeking an IT Support Engineer to provide first line desktop and network support at its corporate headquarters located in Scottsdale, Arizona and across its national and international projects. Reporting to the Director of IT and Support, the IT Support Engineer will be able to proactively anticipate needs while serving as the main support for the IT department.

*NOTE: This opportunity is hybrid.

Key Responsibilities:

• Assists company staff with technical support of desktop computers, applications, server system and related technology.
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
• Assists the IT Director and gains progressive responsibilities relating to the company’s IT infrastructure over time.
• Provides technical support to the operation of information technology systems for Discovery Land Company, and affiliated projects.
• Provides hardware/software support to both local and remote users and is available to troubleshoot via phone as needed.
• Troubleshoots problems with all facets of the operations including but not limited to the applications, SQL Server, LAN/WAN connection, customer service, and recommends and takes corrective action(s) as required.
• Assists staff with the installation, configuration, and ongoing usability of desktop and server platforms, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop, server and networking systems to include hardware and software.
• Trains and orients Discovery Land Company staff on use of hardware and software.
• Primary individual responsible for desktop and server system and component ordering for both headquarters and project locations.
• Oversees and tracks successful fulfilment of all orders.
• Provide Project Scope and Definitions – Anticipate project deviations and define and implement risk mitigation strategies.
• Oversee the process to enable changes to defined scope of the project as required.
• Internal Communications Management – Maintain timely communication of progress and status with regards to each of the projects.
• Develop and /or maintain a database for Issues Management, which contains all issues identified to date for each and every project.

Skills and Qualifications:

• Bachelors degree preferred
• Minimum of 3 years related experience
• Exceptional verbal and written communication skills

• Must possess high level of confidentiality and discretion
• Excellent presentation and organizational skills
• Must be proficient in Microsoft Office programs

Benefits and Perks:

• Medical, Dental, and Vision Benefits
• Competitive Pay and bonus eligibility
• 401k Contribution
• Professional development and upward mobility opportunities
• Work-Family Culture

About Discovery Land Company

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout the World. We have grown to be the premier player in the high-end resort residential niche with over 20 world-class projects in our portfolio. Every community features unparalleled amenities and inspired experiences that cater to a family-oriented lifestyle. Driven by a commitment to excellence and innovation, Discovery’s distinguishing hallmark is a unique approach to each location that respectfully integrates the natural and cultural characteristics of the land that surrounds it. Named Robb Report Vacation Homes and Luxury Living’s best developers of resort communities, Discovery’s golf courses are continuously named among the top golf courses in the US by professionals and amateur golfers alike.

For more information about our company and properties, visit https://discoverylandco.com/our-worlds