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Customer Experience Associate (Bilingual - Japanese)
Discord San Francisco, CA
$60k-78k (estimate)
Full Time | IT Outsourcing & Consulting 4 Months Ago
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Discord is Hiring a Customer Experience Associate (Bilingual - Japanese) Near San Francisco, CA

We're a group of Customer Experience superheroes here at Discord, and we're looking for someone who is equally passionate about supporting others with that extra bit of care and problem-solving magic. You will need to have epic levels of empathy and unwavering patience as they troubleshoot diabolical technical issues. This includes helping our users to slay set-up stumpers, outwit overlay obstacles, pulverize permission problems, and much more.

Reporting to our Associate Manager, you'll be on the frontlines of supporting our communities, listening to their feedback, and sharing these insights with other teams to help make the Discord experience the best that it can be. If you're looking for a supportive support team, join us!

What you'll be doing

  • Weekly Schedule:
    • Tuesday - Saturday: 3 PM - 12 AM PT
  • Provide accurate, and thoughtful responses to our users' requests through all of our support channels
  • Help educate and provide useful troubleshooting steps for technical issues that our users face on the desktop, browser, iOS, and Android versions of our app
  • Identify and escalate issues to ensure rapid response to latest trends and opportunities
  • Monitor user sentiment and provide relevant feedback to our teams
  • Participate in social media efforts and messaging, and keep a finger on the pulse of our Japanese community

What you should have

  • A cover letter. This one is important, don't skip it! We want to hear from you what motivates you, any previous experience you would like to highlight and why would you like to join Discord
  • Bilingual in English and Japanese
  • Experience with support ticketing applications (e.g. Zendesk)
  • Passion for supporting our users with unwavering patience and empathy
  • Technical skills with knowledge of desktop and mobile operating systems
  • Passion for building communities and belief in our mission at Discord
  • Prior customer service experience
  • Commitment to diversity and inclusion

Bonus Points

  • Familiarity with social media management tools (e.g. Sprinklr/Hootsuite)
  • Previous exposure in supporting web applications

New York City residents only: Minimum salary of $68,000 equity and benefits

*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $54,400 equity and benefits

*Note: Disclosure as required by sb19-085(8-5-20).

#buildbelonging #LI-Hybrid #LI-TM1

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$60k-78k (estimate)

POST DATE

11/11/2022

EXPIRATION DATE

04/04/2023

WEBSITE

discordapp.com

HEADQUARTERS

San Francisco, CA

SIZE

200 - 500

INDUSTRY

IT Outsourcing & Consulting

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The following is the career advancement route for Customer Experience Associate (Bilingual - Japanese) positions, which can be used as a reference in future career path planning. As a Customer Experience Associate (Bilingual - Japanese), it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate (Bilingual - Japanese). You can explore the career advancement for a Customer Experience Associate (Bilingual - Japanese) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Associate job description and responsibilities

Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.

04/05/2022: Columbia, SC

Customer experience associate may also create and track metrics to quantify the customer experience.

03/30/2022: Fayetteville, NC

Customer service representatives typically use a telephone, computer, and other office equipment.

02/22/2022: Long Beach, CA

As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

04/01/2022: Anchorage, AK

Responding to questions with positive language can greatly affect how the customer hears the response.

04/01/2022: Lorain, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Associate jobs

Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.

02/04/2022: Buffalo, NY

Customer experience associate have a proven track record for building excellent customer experiences.

01/30/2022: Springfield, OH

Customer experience associates at these companies should be data-driven and focused on building relationships.

04/10/2022: Bismarck, ND

A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.

03/18/2022: Reno, NV

The best Customer Experience Associate have a deep knowledge of how their companies’ products work.

02/03/2022: Lawton, OK

Step 3: View the best colleges and universities for Customer Experience Associate.

Butler University
Carroll College
Cooper Union
High Point University
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Providence College
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