Job Title: Call Center Representative – Remote Local to Philadelphia, PADepartment: Client ServicesReports to: Manager, Client Services FLSA Status: Non-ExemptPosition Summary: Provides excellent and prompt customer service by assisting clients with various inquiries and requests within the framework of established client service policies.Qualifications required:• High school diploma and two (2) years of corporate/retail customer service experience.• Intermediate skill level in Microsoft Office SuiteEssential functions and responsibilities:• Answers incoming phone calls and emails through the call center software• Contributes to the achievement of the client support team’s daily goal of having ninety percent (90%) adherence in the Call Center.• Provides assistance to clients with the use of University Services Webportal, a proprietary data management system, including but not limited to, providing designated employer representatives with access to the system, and supplying any other needed information to the client in a timely manner• Quickly resolves client issues with regard to data reporting and applicable procedures • Maintains knowledge of Department of Transportation drug testing concepts, policies, procedures, and requirements• Recognizes and escalates urgent issues to an Account Manager and/or Client Accounts Manager & Client Accounts Supervisor as needed to ensure the highest level of customer serviceWork Schedule: Monday through Friday from 9:30 am to 6:00 pm. This is local to Philadelphia PA and the employee can be hybrid or work in the office.Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the U.S. and Canada since 1986 and more than 800 team members across 30 locations. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, we have more than 40,000 customers and complete more than 6 million orders each year.DISA is proud to be a 2022 “Top Workplaces” award winner. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.EOE/M/F/Vet/Disability