Computer Technician

Shiprock Campus

Duty Schedule:

8:00 am - 5:00 pm may require evenings and weekends.

Summary/Objective of Position:

Under general supervision of the IT Operations Manager, the Computer Technician accomplishes the Information Technology Department strategic goals and objectives by planning, organizing and implementing the assigned functions and projects required to operate and maintain optimal departmental activities and services; maintain confidentiality of all privileged information.

The Computer Technician performs monitoring, maintaining, installing computer system, peripheral equipment and system failures: Provide computer support functions and assists students, faculty and staff, and external clients at Dine College. Provides problem solving and instructions for end users; and ensures systems operations efficiency and integrity. Assist with the video conferencing equipment; printers and any support request.

Description of Essential Functions o the Position

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this list in intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

10% - Maintain records of activities through the use of the IT-Help Desk Request System. Troubleshoot issues and document solutions using IT-Helpdesk Request System. Follows all customer service processes from open to close of trouble ticket.

15% - Set up hardware and install and configure standard software and drivers; Follow replacement plans as scheduled; Complete necessary disposition documentation and obtain proper signatures; Recover all replaced and decommissioned equipment to the disposal site.

40% - Diagnose, repair and test computer problems to restore functionality; Use diagnostic tools to assess or monitor computer systems and printers; Manage security options on client systems and report attacks; Troubleshoot system failures or bugs and provide solutions

10% - Provides technical assistance for the video conferencing equipment; instruction and support to end users in the use of computers, printers, projectors, and peripheral. Assists in evaluating end user needs and recommends appropriate actions to resolve issues.

10% - Assist in maintaining IT inventory and update inventory database. Follows naming conventions and assignments within the inventory database. Maintain IT compliances with software licensing and vendor hardware agreements..

10% - Provides support for user training and events for all equipment and extending network to event locations.

5% - Performs research on varying topic as requested by Supervisor and other duties assigned.

QUALIFICATIONS

Education & Experience

Minimum:

Proficient in the use of Windows and Macintosh operating systems, network printers, basic network protocols and Active Directory
1 year of experience with Windows or Macintosh operating systems
1 year of computer or printer repair

Preferred:

Associate's degree in a computer related field and two years of experience or equivalency recommended.
Demonstrated computer skills, human relations and effective communication skills are required.
A MCSE , or other applicable certifications
Note: 3 years of experience in computer support or service in lieu of education requirement

Knowledge:

1 - Must be able to demonstrate skill in the use and repair of computer equipment and software.
2 - Ability to model programs to the needs of users for desired results,
3 - Ability to communicate technical information to non-technical users.
4 - Use of help desk ticketing systems or applications.
5 - Experience with imaging computer for individual workstations and expediting upgrading and patches and patches to computers In in the college labs.

Skills:

1 - Communicate in clear and concise matter, both orally and written, with all levels of internal and external contacts to provide
clarity; gather and disseminate information and resolve issues.
2 - Anticipate areas of difficulty and questions to provide solutions to meet the needs.
3 - Communicate professionally in person, and via all media
4 - Ability to communicate technical Information to non-technical users.
5 - Reading, interpreting and practical application of technical documentation.
6 - Set job priorities and meet deadlines

Abilities:

1 - Demonstrate excellent analytical and critical thinking skills
2 - Ability to train small or large groups of end users.
3 - Ability to cultivate positive working relationship with end users and co-workers using customer service practices.
4 - Ability to perform under pressure and meet deadlines.
5 - Work as a team member as well as autonomously when necessary
6 - Maintain confidentiality

Physical Requirements, Work Environment & Travel:

1 - While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk.
2 - The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Other Requirement(s):

1 - Oral fluency in Navajo is highly desirable, but not mandatory.
2 - Valid Driver's License
3 - Defensive Driving Certification