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The Client Success Manager (CSM) role will be responsible for the success and utilization of robot fleets across an assigned territory of hospital partners, ensuring coordination, integration, and an overall consistent and successful Moxi experience. You will be responsible for account level knowledge of robot utilization, management of a utilization pipeline, and relationship continuity from implementation through ongoing account health. This role will also be responsible for monitoring data of assigned territory clients and collaborating with Diligent colleagues on prioritizing client success efforts. This position is a field-based role focused on working with clients and will require 75% travel. Candidates must be located near a major airport; with a strong preference for candidates in Chicago or Austin metropolitan areas. Professional technical training not required for this job, this is a customer service and account management position within Diligent’s Growth team.
To succeed in this role, it is critical that you can demonstrate:
We are currently considering Client Success Managers In Austin, Los Angeles, and Miami
Full Time
Wholesale
$83k-117k (estimate)
08/13/2022
12/23/2023
diligentrobots.com
AUSTIN, TX
25 - 50
2017
AGATA ROZGA
$10M - $50M
Wholesale
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
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Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.