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Service Advisor
Diesel Service Center Bolingbrook, IL
Full Time | Consumer Services 6 Months Ago
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Diesel Service Center is Hiring a Service Advisor Near Bolingbrook, IL

Description

Diesel Service Center is looking for an experienced Service Advisor in our Bolingbrook location to perform the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE SERVICE ADVISOR

  • Advise customers about necessary service for routine maintenance. 
  • Help identify mechanical problems by questioning the customer on the phone or doing a visual inspection.
  • Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. 
  • Prepare a repair order showing time, cost, and labor estimates for service. 
  • Write a brief description of the problem on the repair order to help the mechanic locate the problem. 
  • Explain the work performed and the charges to the customer. 
  • Handle customer complaints.
  • Contacting customers directly, not only to update their information in our systems, but also to see if they are in need of our services.
  • Order parts as needed for vehicles in the shop.
  • Verify parts billed correctly to customer.
  • Maintain inventory items, order when needed and verify quantities.
  • Answer phones for DSC.
  • Assign work to Mechanics that best fits schedule needs and Mechanic skill level.
  • Assist the Shop Foreman by helping him complete his/her daily tasks.
  • Be a Team player, with a positive attitude and great work ethic that encourages others.
  • Logging all contacts with customers (Email, phone, text or other).3

This is a full time position. Monday - Friday

No Saturday hours.
Looking to hire immediately!

We are an equal opportunity employer.

Requirements

JOB REQUIREMENTS OF THE SERVICE AGENT

  • Strong verbal and written communication skills
  • Past experience working in the automotive industry preferred
  • Organization and time management skills
  • AS400 experience a plus

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

POST DATE

09/24/2022

EXPIRATION DATE

12/05/2022

WEBSITE

dieselservicecenter.com

HEADQUARTERS

Denver, CO

SIZE

<25

INDUSTRY

Consumer Services

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