Purpose: 

This position supports the day-to-day operations of Produce Row. Duties include office administration responsibilities along with assisting the Purchasing and Receiving departments and Operations where needed. A critical part of this role will be interacting with Associates, vendors, and store teams which will require exceptional professionalism and customer service skills.

Scheduling: 

Flexibility required. This is a full-time position (normally 8 hours/day, 5 days/week) with the primary hours being scheduled between the hours of 5 AM-5 PM. Weekend hours are required. Hours and shifts may vary based on business demands, holiday schedules and seasonality. Overtime may be required during peak periods.

Job Functions:

• Perform office duties as directed, including, but not limited to, filing paperwork, answering telephones, running reports, copying materials, operating the label machine, tracking/reporting data, distributing payroll checks, etc.
• Greet and welcome customers, vendors and visitors to Produce Row.
• Demonstrate professional telephone skills by answering calls promptly with a smile in your voice and appropriate tone.
• Support internal and external customers in a positive and professional manner. With a sense of urgency, follow up on store needs and direct questions they may have to the appropriate person.
• Enter new invoices and match them with purchase orders, update invoices accurately.
• Process new store orders including add-ons, deletions, and complete credit procedures.
• Communicate regularly with store Associates to ensure accurate order placement and billing.
• Print, sort, and prepare store orders for the production and distribution teams, as required.
• Monitor weekly order guides and assist with weekly, month end inventory.
• Generate process improvement ideas that enhance business initiatives.
• Maintain a clean and organized work area.

Qualifications:

• Computer proficiency and knowledge of Excel, Word, PowerPoint, and Outlook with ability to learn in-house computer programs. Proficiency in typing and data entry.
• Ability to handle multiple tasks and meet deadlines with a sense of urgency.
• Proficiency in completing administrative tasks with strong organizational skills and attention to detail.
• Ability to work independently and meet scheduled deadlines.
• Familiarity with foodservice/warehouse operations is a plus. Must be able to learn proper food handling/safety if required.
• Interpersonal/Personal Skills:
  • Demonstrates a positive attitude, integrity, honesty and fosters teamwork.
  • Is open minded, flexible and highly adaptable to change with a tolerance for stress.
  • Good listening, verbal and non-verbal communication skills with the ability to effectively communicate in person and on the telephone.
  • Demonstrates superior customer service skills.

This description is representative only and is not exhaustive of the tasks an Associate in this position may be required to perform.