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Diebold Nixdorf is Hiring a Field Service Technician Near Cleveland, OH
Position Overview
- Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.
- Preventive Maintenance: Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.
- IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
- Customer Training: Occasionally instruct and train customers on usage and operation of installed HW and SW.
- Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
- Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.
- Training: Participate in regular hardware and software trainings (on the job, classroom and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Receive technical guidance from Senior Field Service Technicians.
- 6 months - 2 years of technical service experience.
- Successfully completed education in IT- or mechatronic/electronic-related profession.
- In individual cases it is possible to assign the job to an employee, if the essential professional knowledge is acquired by work experience.
- PC literacy and good knowledge and application of the relevant tools and methods.
- Product knowledge of relevant industry and basic ITIL skills preferred.
- Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Shift adaptability, which would include an on call rotation for evenings and weekends.
- Exceptional customer service skills are needed.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency, organizational skills, professional presence and work in team environment.
- Ability to pass MVR, background and drug test where required.
- Firstline Service Technician work experience preferred.
- Vocational/Trade School preferred
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Why should you join Diebold Nixdorf?
Brightest minds technology and innovation business transformation The people of Diebold Nixdorf are 23,000 teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found
Job Summary
Full Time
Hardware & Office Equipment
$61k-77k (estimate)
04/11/2023
11/11/2023
dieboldnixdorf.com
NORTH CANTON, OH
15,000 - 50,000
1859
Public
GERRARD B SCHMID
$3B - $5B
Hardware & Office Equipment
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About Diebold Nixdorf
Diebold Nixdorf is an American multinational technology company that provides cash management, store transformation, and security solutions.
The job skills required for Field Service Technician include Field Service, Installation, Customer Service, Products and Services, preventative maintenance, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.
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