Didax, is a well-known provider of quality supplemental math and hands-on-learning materials in the K12 market. We are a small, nimble organization experiencing significant growth, specifically in the area of providing manipulative kits and materials to large K12 curriculum publishers. This is an exciting opportunity for a highly motivated and detail oriented individual who is passionate about customer satisfaction. .

The Client Relationship Manager will work closely with client leadership and delivery teams to oversee the day to day activities of our publishing partnerships. They proactively identify new and expansion opportunities on accounts and plan for and track the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the product mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery and reporting excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Responsibilities

· Serve as the day-to-day point of contact for the clients, scheduling meetings, setting and promoting agendas, ensure key relationship contributors are well informed of all client activity and status.

· Fastidious note taker, providing visually clear, concise, organized, and structured notes with key decisions and actions.

· Project manage all internal actions to ensure timely and accurate completion of expected internal and client outcomes.

· Oversee required client and end-user communications necessary to meet critical delivery time lines.

· Create and maintain highly detailed and accurate product status reports including KPI’s such as; sell through, forecast, inventory, royalty/payment, open issues and remediation.

· Demonstrate data acumen by championing a continuous process improvement, across the organization to identify and execute ways to streamline our reporting and data communication efforts for our publishing partners.

· Create and maintain a contract database to track all client and author agreements.

· Work with client leadership and publisher marketing teams to increase product and kit sales and the development of new kit opportunities.

· Conduct industry analysis to help identify new client account opportunities.

Experience

• A no-job-too-big, no-job-too-small teammate.
• A self-starter who is eager to take on new projects and run with them.
• Continuous lifetime learner with a knack for picking up new skills quickly.
• Strong data skills with 3 years of experience with BI tools such as Tableau, Qlik, Microsoft Power BI.
• Powerful communication and interpersonal skills. Excellent writing skills and highly articulate via phone, email and in person, along with a positive, engaged approach to working collaboratively with internal colleagues and external partners.
• Great presentation skills along with high confidence engaging decision makers.

3-5 years’ work experience in project/program management, sales or marketing within a B2B market sector. Experience within the education market is highly preferred.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• No travel

Ability to commute/relocate:

• Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location