Cimarron Label is a national leader in innovative labeling solutions and currently has an opening for an Sales Manager.

The Sales Manager will need to have 5 years of sales management experience and proven leadership experience. Printing/label sales experience a plus!

This is an onsite position – Sioux Falls, SD.

Cimarron offers a great work environment and fosters a culture of teamwork, employee engagement, performance excellence and customer advocacy.

Key Responsibilities:

• Will work directly with designated customer accounts to ensure positive customer outcomes and to help drive sales growth.
• Communicate with customers by phone or email concerning orders, returns, shipments and products.
• Enter customer information and specifications into computer software.
• Build positive relationships with clients and be able to investigate and manage customer issues to ensure effective and long-term problem resolutions and increase customer loyalty.
• Oversee and guide the day-to-day activities and operations of the Customer Service Department.
• Organize and balance account responsibilities by monitoring and designating workloads to customer service representatives.
• Work with team to develop action plans for improvements on quality, productivity and performance of customer service unit.
• Confers with production, engineering, graphics, shipping, quality, estimating and warehouse in meeting customer requirements.
• Supports projects from idea, creation, manufacture and shipping.
• Actively pursue opportunities for efficiencies within the department with technology, processes and staffing models.
• Perform employee reviews.
• Represent the needs of the customer service department.
• Maintain all customer Master Files and information per each customer’s specification; maintain organized filing system.
• Must comply with all company policies, follow all Standard Operating Procedures (SOP’s) related to job function and Good Manufacturing Practices (GMP’S).

Knowledge / Skills:

• High School diploma or general education degree (GED).
• 5 Years of prior sales management experience, and/or customer service management experience preferred.

• Knowledge of basic printing production and job flow.
• Understanding of customer relations, time management, problem resolution theories and techniques.
• Ability to work under pressure in meeting urgent deadlines.
• Leadership qualities.
• Computer literate to include Word and Excel.
• Professional ethics including telephone etiquette and excellent communication skills.
• Commitment to company values.

Cimarron Label offers a comprehensive benefits package including competitive wages, medical / dental / life insurance, PTO, paid holidays, STD, LTD, and 401(k) and profit sharing program.

*Cimarron Label is an equal opportunity employer.