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Diagnostic Centers of America
Wellington, FL | Full Time
11 Months Ago
GenesisCare
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Patient Service Representative
Full Time 11 Months Ago
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Diagnostic Centers of America is Hiring a Patient Service Representative Near Wellington, FL

Who we are:
Diagnostic Centers of America, a premier outpatient imaging center is South Florida is now part of a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology formerly Diagnostic Centers of America, is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
We are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology, and services—all to provide the highest level of patient care possible. 
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!
We offer our employees a competitive compensation package, including but not limited to;
  • Medical, Vision, Dental, Short- and Long-term insurance.
  • 6 Days of Holidays Pay.
  • 15 days of PTO.
  • $50,000 employer-paid life insurance.
  • 401K with employer contribution up to $3,000.
  • Discount on Imaging Services.
  • Pet insurance.
 Registration 60%
  • Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out of pocket payments prior to services being rendered.
  • Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
  • Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager.
  • Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients’ charts electronically, and categorizing appropriately.
  • Provides Consent, Financial, and HIPAA compliance-related documents must be able to thoroughly explain to patient(s) if necessary.
  • Proficient utilization and application of EHR software, hardware, and programs.
  • Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
  • Contacting referring Physician offices to verify the information and/or request information that is still pending and necessary for the patient's exam.
  • Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter.
(30%) Department Support:
  • Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
  • Participates in medical office emergency routine when required. Summons ambulance or EMS and/or assists other staff members as needed.
  • Managing outgoing and incoming faxes through both electronic and manual fax machines. 
  • Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow.
  • Proper use of phone and written etiquette when handling correspondence.
  • Maintaining reception and patient waiting areas (s) such as cleanliness, sanitation, literature organization, and beverage supply
  • Alignment of the company mission and embodiment of core values of DCA.
  • Adherence and compliance to company policies, procedures, operational objectives, and goals.
(5%) Medical Records:
  • Processes requests for image orders and CDs from referring physicians and patients
  • Maintains an up-to-date and accurate database on all current and potential referring physicians
  • Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.
(5%) Completes other duties as assigned.
Requirements:
  • High School Diploma.
  • 2 years of exceptional customer service delivery experience preferred.
  • Positive interpersonal communication and critical thinking skills.
  • Ability to work well in multi-disciplinary professional teams.
  • Ability to work in a high volume and fast-paced environment.
  • Computer knowledge and skills, EMR/EHR experience preferred.
  • Healthcare experience, preferably in Radiology preferred.
  • Knowledge of basic medical terminology is preferred.
  • Being bilingual is a plus.
DCA and CDI are an EO Employer/Vets/Disabled.

Job Summary

JOB TYPE

Full Time

POST DATE

05/27/2022

EXPIRATION DATE

11/26/2022

WEBSITE

dcamedical.com

HEADQUARTERS

WEST DELRAY BEACH, FL

SIZE

100 - 200

FOUNDED

1992

CEO

STEVEN SHULLMANN

REVENUE

<$5M

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The job skills required for Patient Service Representative include Customer Service, Patient Care, Confidentiality, HIPAA, Appointment Scheduling, Patient Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

01/31/2022: Chico, CA

May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

01/20/2022: Akron, OH

Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

02/08/2022: Florence, SC

Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

01/18/2022: Amarillo, TX

Patient confidentiality must remain a primary concern.

01/31/2022: Sioux City, IA

Know how to feel, express and receive gratitude.

02/15/2022: Akron, OH

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

01/02/2022: Norfolk, VA

Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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