20230607-2155-01-01

Active Top Secret Clearance with Poly Required

Salary Range: Up to $195K **salary is commensurate with education and experience**

Responsibilities and Duties

• Work core hours from 0900 hours to 1500 hours.
• Follow an Agile methodology for software development.
• Conduct unit/functional/user testing, and document software and process issues for Development Team resolution.
• Provide feedback and recommendations to the Development Team on software usability and functionality.
• Participate in formal and informal reviews to determine quality.
• Test classroom equipment to determine operating status and ensure issues are resolved through Help Desk intervention, if needed.
• Collaborate with customers to evaluate or diagnose problems, recommend solutions, and provide follow up on problem resolution.
• Coordinate user testing.
• Support the implementation of the Sponsor’s five-year (by quarter) phased project plan, with implementation roles and resource projections, to consolidate IT technical support and development for the Sponsor’s applications and systems.
• Support the implementation of a security, development, and operations (SecDevOps) plan, with roles, for adoption by all Sponsor applications.
• Follow the Sponsor’s document management plan that addresses documents required for all Sponsor applications and systems, their storage locations and versioning requirements.
• Follow the Sponsor’s service management plan, documenting Sponsor’s tiered support for all applications and systems.
• Support the implementation of a reference architecture for adoption by all Sponsor applications and systems.

Experience Needed:

• Citizenship: Must Be a US Citizen
• Existing Clearance Required: Active Top Secret SCI with Poly
• Demonstrated experience in testing web-based applications, including those with databases and web services/APIs to identify functional and business process issues.
• Demonstrated experience in providing Tier 1 and Tier 2 support, using service management systems.
• Demonstrated experience documenting user issues, working with a Development Team to address those issues, testing the proposed software fix, and following up with users to ensure the application is working as required.
• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology.
• Demonstrated experience proposing recommendations that provide business value while supporting Sponsor goals and objectives, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery, transforming, and modernizing web-based application, system, and service components.
• Demonstrated experience developing and/or updating IT support documents that include SOPs, business process workflows, IT knowledge base, pre and post deployment checklists, and administrative processes.

Other skills and demonstrated experiences that are highly desired but not required to perform the work include:

• Demonstrated experience working with Sponsor and partner IT organizations.
• Demonstrated experience working with learning applications.
• Demonstrated experience working with compliance, and performance management applications.
• Demonstrated experience working with COTS products.
• Demonstrated experience with cloud technologies.
• Demonstrated experience with networking and platform hosting technologies.

Main Number: 1-888-663-2690 | info@Dezign-Concepts.com | www.dezign-concepts.com

Dezign Concepts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.