Overview

Dexter, the premier supplier and manufacturer of axles, doors, venting products and related components in the utility trailer, boat trailer, recreational vehicle, heavy duty and manufactured housing markets, has an opportunity for a Warranty Administrator at our company headquarters in Elkhart, Indiana - conveniently located near Bristol, IN, Mishawaka, IN, Goshen, IN, Middlebury, IN, South Bend, IN, White Pigeon, MI, Three Rivers, MI, Cassopolis, MI, Dowagiac, MI, and Niles, MI.

Dexter has been a leading manufacturer of trailer axles, brakes and actuation, along with entrance door and venting products for over 50 years serving the utility trailer, recreational vehicle, heavy duty, manufactured housing, agricultural, marine, and specialty markets. Dexter is headquartered in Elkhart, Indiana employing over 2,800 people and operating 18 manufacturing facilities in the U.S. and Canada (Indiana, Georgia, Oklahoma, California, Tennessee, Texas, Florida, Utah, Ontario, and Alberta). Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. Dexter is a wholly owned subsidiary of DexKo Global, Inc.

For more information about our company, access Dexter's web site at www.dexteraxle.com.

Dexter offers a competitive salary and comprehensive benefits. Dexter’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.

Position Summary

Assists customers through the warranty process. Includes initiating and completing warranty claims, communicating expectations to customers, ordering warranty parts, prepare warranty documentation, and reviewing / adjusting warranty reimbursements before submitting for approval.

Essential Duties and Responsibilities

• Answers phone calls related to warranty claims, product information, serial tag information, service locations and distributors.
• Discuss warranty claim expectations with customers.
• Obtain and record relevant information from customers to create an accurate warranty claim.
• Troubleshoots axle or parts problems.
• Enters, organizes, and maintains data information for all warranty related issues. Prepare and process warranty documentation according to company guidelines.
• Assist customers in obtaining immediate mobile service / towing when broke down in an unsafe location.
• Follow up with Dexter manufacturing facilities and distribution on parts orders to provide status updates to customers.
• Submit claims quickly and efficiently.
• Assists in gathering warranty database information for Quality or Engineering purposes.
• Matches invoices with warranty claims.
• Performs other tasks or duties as assigned.

Requirements

• Minimum of 2 years customer service experience, preferably in a service and/or warranty environment.
• Intermediate computer skills, must be proficient in Microsoft Office suite.
• Excellent communication and organizational skills.
• Able to work in a high pace/high volume environment.
• Able to work well with others and be part of a team, transition between responsibilities given.
• Attention to detail and accuracy..
• Proven ability to provide extraordinary customer service to the dealer/customer.
• Knowledgeable in trailer axles and components helpful.