This position will develop and operate our Air and Ocean and Import, Export and Domestic service offerings. The individual will utilize their relationships, experience, problem solving, and analytical skills to help our customers. This position requires direct contact with our clients and our suppliers to ensure a high level of performance in the movement of goods through the supply chain. Arrange outbound/inbound cargo shipments from start to finish. Communicate with both internal and external customers. Investigate and resolve problem shipments. You will support and lead the department with freight management functions involving both import and export aspects of international transportation be it air, land or sea. This position provides a solid resources to build, adhere, and deliver service to internal and external customers.

DUTIES AND RESPONSIBILITIES:

• Coordinate the routing of import and export bookings with airline and ocean carriers
• Timely preparation of rates and quotes for customers and overseas agents
• Prepare all necessary shipping documentation related to international bookings and process all import and export documentation to clearing agents to including: HAWB's, MAWB's, AES filings, Manifest, Shipping Instructions, Hazardous Cargo Declarations, Bill of Ladings, and Certificate of Origin.
• Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
• Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
• Support the development of existing and new customers by working closely with the Gateway Manager and the entire sales organization
• Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products to strengthen service competitiveness
• Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators
• Support your branches quarterly metrics (KPI’s) while obtaining if not exceeding your individual metrics
• Knowledge of company procedures and policies

REQUIRED SKILLS / ABILITIES:

• Self-motivated, assertive, and responds to branch metrics
• Excellent Knowledge of Freight Forwarding and regulatory requirements with at least 3 years in industry
• Operations skills and experience in the freight forwarding industry
• Ability to negotiate rates in effort to route freight in the most cost effective manner
• Ability to multitask in a fast paced environment with rapidly changing priorities
• Contributes to building a positive team spirit and puts success of team above own interests
• Ability to read, write, and speak English fluently

EDUCATION AND EXPERIENCE:

• High school Diploma or GED
• Minimum of three years International Forwarding Experience
• Detailed knowledge of operational procedures regarding air, ocean, import and export business
• Strong customer service, customer development, or business development experience
• Knowledge of state, federal, and international applicable laws and regulations i.e. customs, TSA, security, and all other import and export government agencies that regulate international trade
• Experience in Microsoft Office Suite and other spreadsheet applications
• Cargowise experience a plus

BENEFITS:

• Medical, Dental & Vision
• 401K
• FSA Medical and Dependent
• Supplemental Benefits (i.e. Cancer, Disability, Accidental and Life)
• Paid Time Off
• Paid Holidays

Equal Opportunity Employer-Minorities/Women/Veterans/Disabled

https://www.thedewittcompanies.com/ccpa/